What are the responsibilities and job description for the Network Technician (Intermediate) 8747 position at MAC FACE Marketplace Co.?
Job description:
Job Overview
MacFace Co is seeking a knowledgeable and detail-oriented Network Support Specialist to join our dynamic team. The ideal candidate will be responsible for supporting and maintaining the DJJ network infrastructure and Office 365 tenant, ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites, with a focus on wired and wireless networking, account management, and infrastructure projects.
Key Responsibilities
Help Desk & Ticket Management
Respond to and resolve help desk tickets related to:
Respond to Wired and wireless network issues
Network account onboarding and offboarding via custom scripts
Infrastructure-related incidents
- On-Call Support Rotation
Level 1 Support: On-call every 3 weeks for critical site support (Network outages)
Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
- Infrastructure Projects
Assist in network rollouts, upgrades, and cleanup efforts
Participate in planning and execution of infrastructure improvements
Support documentation and inventory of network assets
- Administrative & Technical Expertise
Provide support for Microsoft administrative tasks, including:
Entra ID (Azure AD) management
Group policy and user provisioning
Microsoft 365 administration
- Assist with server administration tasks, including:
Basic Windows Server maintenance
Monitoring and performance tuning
Patch management and updates
Required Skills and Experience
· 5 Years of experience with Microsoft Entra ID and general Microsoft administration
· 5 years of experience with Windows Server environments
· 10 years of experience in troubleshooting skills in networking (wired/wireless)
· 5 years experience responding to help desk requests via ticketing system
· Ability to work independently and collaboratively in a team setting
· Excellent communication and documentation skills
Preferred skills:
· Experience with Deskpro ticketing system
· Experience with Active Directory, DNS, and Group Policy
· Experience with Ruckus/Brocade network switches
·
Required Education and Certifications
- Bachelor’s degree- May sub for equivalent experience.
Preferred Certifications
- None
Job Types: Full-time, Contract
Pay: $25.15 - $35.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $25 - $35