What are the responsibilities and job description for the community support specialist position at M2S Group?
The Management Trust
Position Title: Community Support Specialist
Location: Winchester Community Association - Meadow Vista, CA
Reporting To: General Manager
Status: Non-Exempt, Part-Time
Salary: $17.00-$22.00
COMPANY PROFILE:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE:
The Community Support Specialist Level 2 (CSS) is responsible for providing exceptional customer service and quality administrative support to both internal and external clients, including, but not limited to: partnering with General Manager (GM) and Assistant to the General Manager (AGM), managing Work Orders, managing amenity requirements, performing special projects/research, and various coverage (i.e. phone).
JOB DUTIES AND RESPONSIBILITIES:
- Receive customer phone calls and answer questions related to the status of work orders, ARC requests, or Association responsibilities
- Maintain current community information for Welcome Packet in appropriate system location
- Document actions taken with system notes
- Box, archive, and log documents for off-site storage not less than annually per Association
- Maintain system entry and logs for homeowner records including parking passes and amenity reservations.
- Manage amenity reservation processes in accordance with community guidelines
- May be required to provide periodic relief for Assistant to the General Manager (AGM) (if Receptionist is absent, during lunch periods, etc.)
- Support updating of Association information in system of record including Board and Committee information, vendor contact information, and document libraries.
- Coordinate with Service providers for questions, such as those related to access to the community.
- Support in documentation of maintenance of third-party systems utilized by specific communities
- Other duties and special projects as assigned
QUALIFICATIONS:
- High School Diploma (or equivalent); Associate's Degree preferred
- Proficiency in administrative support – generally between 1-4 years, depending on the position level
- Experience with Microsoft Office suite of products
- Ability to identify and prioritize tasks
- Ability to multi-task and provide support to multiple communities while understanding their unique rules and requirements
- Conflict resolution skills
- Highly organized and able to monitor records for pending deadlines
- Excellent written and verbal communication
- Ability to provide high-level customer service with astute attention to detail and organization
- Must be a team player
- Ability to utilize technology including phone systems, reports, and office equipment to efficiently discharge tasks
- Adaptable and dependable with a solid attendance record
- Professional and respectful demeanor with all internal and external customers at all times
SPECIAL POSITION REQUIREMENTS (VARIES BY LOCATION/NOT A GLOBAL REQUIREMENT):
- None
ESSENTIAL FUNCTIONS:
- Use standard office equipment, including: computer, phone, copier/scanner, etc.
- Be stationary for periods of time
- Relocate up to (25) pounds
- Travel to and from offsite locations
SUPERVISES OTHERS? IF SO, LIST:
- None
SCHEDULE & TRAVEL:
- 20 Hours per week. Monday (10am-6pm), Tuesday (12pm-4pm), and Friday's (10am-6pm)
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business need.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salary : $17 - $22