Operations Support Specialist

POSITION TITLE: Operations Support SpecialistREPORTS TO: Operations Support SupervisorJOB GRADE: N7PAY RANGE: $22.55/hour - $33.83/hour, Non-Exempt, Dependent on experience Position SummaryThe Operations Support Specialist is responsible for a variety of operational, compliance, and member service functions that are integral to the successful operation of the Credit Union. This position works both independently and collaboratively with internal teams to ensure adherence to regulatory requirements while delivering exceptional service to members.As a subject matter expert, the Operations Support Specialist plays a critical role in resolving complex member and operational issues, ensuring accuracy, compliance, and efficiency across all operational areas while supporting consistent application of policies and procedures.Duties and ResponsibilitiesReview, process, and document levies and subpoenas, ensuring accurate tracking and compliance with all applicable legal and regulatory requirements.Manage the online new account queue within the Origence platform, including timely review, member follow-up, and decisioning.Audit new member account packets submitted through CUDL for accuracy and completeness.Communicate with representatives of deceased members and obtain required documentation through the Ribbon portal to prepare accounts for closure.Apply and evaluate Branch and Contact Center policies and procedures to ensure compliance with NCUA, DFPI, BSA/AML, and other applicable regulations.Support regulatory compliance efforts through training and communication related to security, robbery procedures, BSA, S.A.F.E. Act, elder abuse, and harassment prevention.Perform BSA/AML functions, including CTR and SAR preparation, OFAC reviews, and fraud monitoring, with a strong focus on accuracy and confidentiality.Review, update, and maintain operational procedures; recommend improvements to enhance efficiency, accuracy, compliance, and the member experience.Assist the Operations Support Supervisor with branch audits, quarterly surprise cash counts, policy and procedure updates, IRA administration, Power of Attorney reviews, and deceased account processing.Provide operational and member support up to the Branch Manager level as needed, including direct member assistance and daily branch operational support.Support Centralized Operations by processing and reviewing ACH, EFT, drafts, debit originations, Zelle disputes, exceptions, and adjustments accurately and timely.Monitor, review, and resolve online banking card disputes, returned checks, and compromised card alerts to mitigate fraud risk.Review and process domestic and international wire transfers, ensuring proper due diligence, fraud detection, and elder abuse safeguards.Research and resolve complex member inquiries and payment-related issues promptly and accurately.Assist with fraud case reviews and investigations, escalating concerns as appropriate and recommending preventative measures.Conduct daily operational audits, including Synergy report reviews, new account audits, and transaction verifications.Verify daily branch scanning is completed accurately, indexed correctly, and uploaded without errors.Collaborate with the Training Department to provide on-site or virtual staff training as needed.Participate in departmental projects and perform other duties as assigned.Core Values and Competencies The Operations Support Specialist is expected to demonstrate the Credit Union’s Core Values and professional competencies in daily work and interactions.Lead with Care: Handles member and operational matters with professionalism, empathy, accountability, and discretion, especially in sensitive or complex situations.Be Bold: Takes initiative, applies sound judgment, and proactively identifies risks, inefficiencies, and opportunities for improvement.Cultivate Curiosity: Seeks to understand regulations, processes, and systems to ensure accuracy, compliance, and continuous improvement.Build Community: Collaborates effectively across departments, supports team success, and contributes to training and knowledge-sharing efforts. Education/Experience RequirementsMinimum of 3–5 years of experience within a financial institution, with strong knowledge of branch operations and regulatory compliance.High school diploma or equivalent required.Strong analytical and problem-solving skills with exceptional attention to detail.Proficiency in Microsoft Office applications and strong data entry accuracy.Excellent verbal, written, and interpersonal communication skills with the ability to build effective working relationships with members, team members, and vendors.Dependable, goal-oriented, and able to work independently while contributing effectively within a team environment.Working Conditions/Physical DemandsPrimarily works in an office environment.Regular use of standard office equipment, including computers, phones, and copiers.May require sitting, standing, and light movement throughout the workday.______________________________ ______________________________Team Member Signature Date______________________________ ______________________________Manager Signature Date

Salary : $23 - $34