Position Summary

This position is a higher-level position with experienced staff who understand the daily operations of the Credit Union. Team member is able to help with more complex issues and assist the branch in the absence of Assistant Branch Manager or Manager. Demonstrates a professional image of the credit union to members while performing a variety of member service functions. Under general supervision of the Branch Manager, and in conformance with established policies and regulations, matches credit union products and services to member needs. Maintains an acceptable degree of accuracy and maintains high quality member service. This position will also help with back-office support when possible. Travels to all branches needing additional coverage.

Duties and Responsibilities

Teller:

• Receives and disburses funds
• Cashes checks and savings bonds
• Processes loan transactions
• Accepts & discusses loan applications
• Answers phone inquiries
• Cross sells products & services
• Maintains & secures a safe environment
• Understands and follows the CU’s BSA-AML compliance program including but not limited to:
• Filing Currency Transaction Reports
• Filing Suspicious Activity Reports
• Conducting OFAC checks in accordance with the CU’s OFAC screening procedures
• Processes mail
• Balances and is responsible for cash drawer
• Cross trains in office operations
• Backup to phone center
• Understands IRAs and IRA transactions
• Performs other duties as assigned

New Accounts/Loan Interviewing:

• Opens all new accounts in accordance with CU’s Customer Identification Program
• Qualifies members via proper ID (social security & driver license) Chexsystems & in regards to our field of membership
• Opens new membership as a package of services (PHONE-24, Debit/ATM, savings, checking, OD Protection)
• Cross sells & set up new service accounts (CDs, IRA, Premier Money Market, checking & loans).
• Discusses all products and services with members
• Accepts loan applications & processes them via system
• Disburses completed loan packets
• Familiar with DMV paperwork
• Runs instant credit, automated approvals
• Trouble shoots and problem solves
• Cross trains in branch operations
• Helps train other team members

Vault Teller:

• Performs teller duties & assists in teller training
• Responsible for vault duties, RT and Travelers checks
• Maintains proper cash limits & orders funds as needed
• Disburses & receives cash from tellers
• Understands and follows the CU’s BSA-AML compliance program including but not limited to:
• Filing Currency Transaction Reports
• Filing Suspicious Activity Reports
• Conducting OFAC checks in accordance with the CU’s OFAC screening procedures
• Assists in the security & accounting of negotiable items
• Balances vault and branch summary
• Completes deposit verifications & credit ratings
• Administers levies and wage attachments
• Cross sells products & services
• Backup to phone center
• Performs other duties as assigned

Phone Center:

• Provides member service, as outlined above, over the phone.

Education/Experience Requirements

• High School diploma or equivalent
• 1-3 years financial institution experience preferred
• Ability to operate computer terminal and general office equipment
• Excellent member service and sales skills
• Type 20 wpm
• Interpersonal communication & problem solving skills
• Balancing and transaction accuracy

Working Conditions/Physical Demands

• Works in an office environment, requiring the use of office equipment, such as personal computers.
• Must have reliable transportation and a valid driver's license.