What are the responsibilities and job description for the Automotive Service Writer Manager position at M&N Absolute Auto Repair?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Free uniforms
- Paid time off
- Training & development
Are you ready to take the next step in your career?
Do you thrive in fast-paced environments, love working with people, and have a passion for delivering exceptional customer service? If so, we want to meet you!
Do you thrive in fast-paced environments, love working with people, and have a passion for delivering exceptional customer service? If so, we want to meet you!
At our modern, technology-driven automotive shop, we're looking for a Service Writer Manager to lead our front office and service team. This pivotal role is the heartbeat of our business — keeping the shop organized, ensuring customer satisfaction, and driving the team to success.
What You’ll Do:
- Lead and motivate the front office and service team to meet and exceed sales and service goals
- Manage daily workflow using digital systems to ensure technician efficiency and timely vehicle completion
- Oversee scheduling, dispatching, and internal communication to keep operations running smoothly
- Deliver exceptional customer experiences from drop-off through delivery
- Handle customer inquiries and resolve issues with professionalism and urgency
- Implement sales and service strategies to drive business growth
- Coach and mentor service advisors to improve performance and customer satisfaction
- Monitor KPIs and service metrics to ensure consistent execution
- Stay up to date on industry trends and customer service best practices
- Drive the shop to meet or Exceed All kpis
Who You Are:
- A confident, capable leader with excellent communication skills
- Honest, organized, and committed to operational excellence
- Experienced in independent auto repair 5 years preferred)
- Comfortable managing people, processes, and customer relationships
- Customer-service focused and solution-oriented
- Familiar with using workflow platforms, CRM tools, and digital inspections
- Skilled on the phone and in person — you're the voice and face of the shop
What We Offer:
-
Pay: $85,000 – $140,000 per year (based on experience and performance)
-
Schedule: Monday to Friday, 8-hour day shift
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Benefits:
- 401(k) with matching
- Health insurance stipend
- Paid time off
- Tuition reimbursement
- A growth-minded, tech-forward work environment
- 401(k) with matching
Minimum Requirements:
- 5 years of customer service experience (automotive preferred)
- High school diploma or equivalent
- Proven leadership, communication, and organizational skills
- Independent shop experience strongly preferred
- Solid computer and digital system proficiency
About Us:
We’ve been a trusted name in the automotive repair industry for over 20 years. We focus on people — customers, vendors, and teammates alike. Our culture is built around accountability, growth, teamwork, and mutual respect.
We leverage modern tools and digital systems to keep communication clear, work flowing efficiently, and customers well-informed throughout the repair process. We take pride in our team, and we protect our positive, professional environment — people who don’t fit our values don’t stick around.
If you're ready to take on a leadership role with a company that values your experience and supports your growth, apply today — we’d love to meet you
Salary : $85,000 - $140,000
