What are the responsibilities and job description for the Automotive Service Advisor position at Harrell's Automotive?
Service Advisor (Superstar Salesperson)
Midway Automotive & Tire — Oak Harbor, WA
Sell something that actually matters: safety, reliability, and a customer experience people rave about. Midway Automotive & Tire is a family-owned shop that’s growing fast because we do things the right way—treat people like family, say yes to customers, and back it up with craftsmanship and care. If you thrive in a high-trust, high-speed environment where culture comes first, you’ll love it here.
Why Midway (Family-Built, Fast-Growing, Culture-Obsessed)
- Family business, not corporate—you’ll know the owners, your voice matters, and decisions are quick
- Rapid growth—more opportunity, added bays, and real paths to leadership
- Amazing culture—no drama, no silos; techs and advisors win together with clear communication and respect
- We invest in you—coaching, ASE support, paid training, and modern tools (digital inspections, transparent workflows)
- Community roots—local partnerships and a reputation built on integrity and 5-star experiences
What You’ll Do
- Be the face of Midway: greet, listen, and guide customers with clarity and care
- Translate technician findings into confident, honest recommendations customers understand
- Drive approvals through trust—not pressure—with photos, options, and clear timelines
- Keep the day moving: schedule smartly, communicate proactively, and follow through relentlessly
- Protect the brand: deliver service that earns reviews we’re proud to show our neighbors
What You Bring
- Sales instincts with a servant’s heart
- Service writing or strong customer-facing experience (preferred, not required)
- Excellent communication—spoken, written, and digital
- Calm under pressure and skilled at juggling priorities
- Coachable, competitive, and culture-positive
Compensation & Growth
- Competitive base pay plus performance incentives; paid bi-weekly
- Team and individual bonuses tied to results and customer satisfaction
- Clear advancement in a growing, family-led company—top advisors here have earned up to $140,000 annually
Benefits & Perks
- Predictable schedule and work-life balance
- Health and wellness benefits (details at interview)
- Paid time off and paid holidays
- Ongoing training, ASE support, and defined growth tracks
- Tools and processes that make great service easier, not harder
Schedule
Full-time, Monday–Friday only. No weekends. On-site in Oak Harbor, WA.
How You’ll Win Here
- You believe trust is the best closing tool
- You move fast, follow up faster, and keep your promises
- You lift the team, protect the culture, and own the outcome
- You turn “car trouble” into “car confidence” for every guest
Job Type: Full-time
Pay: $75,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $75,000 - $140,000