What are the responsibilities and job description for the Inside Sales Representative Level I position at M&D?
About M&D
For the past 80 years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.
Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.
Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.
About The Role
The Inside Sales Representative Level I plays a critical role in driving revenue growth by engaging with prospective and existing customers primarily through phone, email, and digital communication channels. This position focuses on understanding customer needs, presenting appropriate products or services, and guiding prospects through the sales process to close deals efficiently. The role requires building strong relationships with clients, maintaining accurate records of interactions, and collaborating closely with the sales team to meet and exceed sales targets. As an entry-level position, it offers an excellent opportunity to develop foundational sales skills, product knowledge, and customer service expertise in a fast-paced environment. Ultimately, the Inside Sales Representative Level I contributes to the company’s success by generating new business opportunities and supporting customer satisfaction and retention.
Minimum Qualifications
The required skills such as effective communication and CRM proficiency are essential for daily interactions with customers and managing sales pipelines efficiently. Strong verbal and written communication skills enable the representative to clearly convey product benefits and handle objections professionally. Familiarity with CRM software supports accurate tracking of customer data and sales activities, which is critical for follow-ups and reporting. Preferred skills like prior sales experience and industry knowledge enhance the ability to understand customer needs quickly and tailor solutions accordingly. Additionally, teamwork and adaptability skills are used to collaborate with colleagues and respond to changing sales strategies or customer demands.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
For the past 80 years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.
Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.
Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.
About The Role
The Inside Sales Representative Level I plays a critical role in driving revenue growth by engaging with prospective and existing customers primarily through phone, email, and digital communication channels. This position focuses on understanding customer needs, presenting appropriate products or services, and guiding prospects through the sales process to close deals efficiently. The role requires building strong relationships with clients, maintaining accurate records of interactions, and collaborating closely with the sales team to meet and exceed sales targets. As an entry-level position, it offers an excellent opportunity to develop foundational sales skills, product knowledge, and customer service expertise in a fast-paced environment. Ultimately, the Inside Sales Representative Level I contributes to the company’s success by generating new business opportunities and supporting customer satisfaction and retention.
Minimum Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Basic understanding of sales principles and customer service practices.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM software.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Previous experience in inside sales, telemarketing, or customer service roles.
- Experience using Salesforce or similar CRM platforms.
- Knowledge of the company’s industry or product line.
- Demonstrated ability to meet or exceed sales goals.
- Additional language skills beyond English.
- Conduct outbound and inbound sales calls to potential and existing customers to promote products and services.
- Qualify leads by assessing customer needs and matching them with appropriate solutions.
- Maintain detailed and accurate records of customer interactions and sales activities in the CRM system.
- Collaborate with senior sales representatives and management to develop sales strategies and improve processes.
- Follow up on sales leads, provide product information, and resolve customer inquiries promptly and professionally.
- Meet or exceed monthly and quarterly sales targets and performance metrics.
- Participate in ongoing training sessions to enhance product knowledge and sales techniques.
The required skills such as effective communication and CRM proficiency are essential for daily interactions with customers and managing sales pipelines efficiently. Strong verbal and written communication skills enable the representative to clearly convey product benefits and handle objections professionally. Familiarity with CRM software supports accurate tracking of customer data and sales activities, which is critical for follow-ups and reporting. Preferred skills like prior sales experience and industry knowledge enhance the ability to understand customer needs quickly and tailor solutions accordingly. Additionally, teamwork and adaptability skills are used to collaborate with colleagues and respond to changing sales strategies or customer demands.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Prolonged periods of sitting at a desk
- Prolonged periods of working on a computer
- Prolonged periods of standing
- Ability to repeat motions
- Ability to reach at, above, or below shoulder level
- Ability to bend, kneel, and climb
- Ability to lift and carry to 50lbs.
- Office environment
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.