Front Desk Receptionist

Lymph Bright is a women-led wellness clinic specializing in lymphatic drainage and post-surgical recovery. Known for professionalism, excellence, and a supportive environment, we are seeking a Front Desk Receptionist who is organized, accountable, detail-focused, and committed to delivering extraordinary client care.

This role is ideal for someone who loves structure, thrives in a fast-moving environment, and takes pride in doing things the right way—every time.

About the Role

This is an in-person position, Monday–Saturday (weekday evenings Saturday mornings required). The right candidate will start as a Front Desk Receptionist and may grow into Assistant Manager, Manager Level 1, and /or Manager Level 2 based on performance.

What You'll Do

Client Service Front Desk Operations

• Greet clients warmly and manage check-in/check-out
• Answer phones and return calls promptly
• Call clients to invite them to book appointments and support schedule filling
• Explain services, therapists, and recommendations clearly
• Process payments accurately and maintain organized records
• Manage intake forms, spreadsheets, and daily communication logs
• Address concerns with professionalism, empathy, and grace

Operational Excellence

• Complete opening and closing procedures with precision
• Maintain a clean, organized, and sanitized reception area
• Prepare rooms with clean linens, oils, and supplies
• Keep booking systems accurate and up-to-date

Retail, Supplies & Inventory Management

• Stock retail shelves, treatment rooms and front desk supplies
• Count and report inventory weekly (products, supplies, forms)
• Track linens before and after laundry service
• Restock brochures, forms, and business cards

Sales & Retention Support

• Upsell memberships, packages, gift cards, and add-on services
• Support client retention through excellent communication and follow-up

Team Collaboration

• Communicate clearly with therapists and management
• Assist with onboarding new front desk staff as needed
• Participate in team meetings and training

Who You Are

We are intentionally looking for a specific type of personality—someone who not only fits the role, but elevates it.

You are naturally detail-oriented - You notice small things: typos, low inventory, messy shelves, incorrect bookings, gaps in communication. You take initiative to fix what needs fixing.

You thrive in structure and consistency - Checklists, procedures, and clear expectations make you feel grounded and confident. You enjoy following systems and improving them when needed.

You are dependable and accountable - You show up on time, follow through, and can be trusted with important tasks. Reliability is part of who you are—not something you try to do.

You are emotionally intelligent - You remain calm with overwhelmed clients, support team members with empathy, and communicate in a grounded, clear way.

You are coachable and respond well to direction - You appreciate feedback because it helps you grow. You aren't defensive—your goal is excellence, not being right.

You take initiative - If something is out of place, you fix it. If supplies are low, you restock them. If the schedule has openings, you call clients. You do not wait to be told what to do.

You enjoy being the person who keeps everything running smoothly - You like being the organized backbone of the team—making sure clients feel cared for and operations run seamlessly.

You have natural leadership potential - Not necessarily loud or forceful—your leadership shows through responsibility, presence, and consistency.

Compensation & Benefits

• Hourly rate based on experience
• Bonus opportunities after introductory period
• Employee discounts on services and products
• Long-term, stable position in a professional and supportive environment
• Commitment: This is a long-term position (not seasonal)

Lymph Bright is an Equal Opportunity Employer. We welcome applicants of all backgrounds and celebrate diversity, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We are a women-led organization and an LGBTQ friendly workplace.

How to Apply

If you're passionate about health and wellness and want to be part of a supportive, client-centered environment, apply today Please submit your resume and complete the screening quesrions to be considered.

Join the Lymph Bright team and help us create exceptional experiences for our clients while contributing to a culture of care, collaboration, and growth

Job Types: Full-time, Part-time

Pay: $ $22.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Referral program

Application Question(s):

• Tell me about a piece of constructive feedback you received at work. What was it, and how did you respond?
• What systems or tools do you use to stay organized in fast-paced environments?
• What part of this job posting resonated with you the most, and why?
• This role requires 32–40 hours/week, including weekday evenings and Saturday mornings. Are you able to commit to this schedule long-term?

Experience:

• customer service: 1 year (Required)

Ability to Commute:

• Laguna Hills, CA Required)

Work Location: In person

Salary : $22