Regional Operations Manager

Overview: Regional Operations Manager

LX Pantos America is the U.S. branch of LX Pantos, a global leader in logistics. We provide nationwide distribution, last-mile delivery, and installation services for large home appliances.

We are looking for a Regional Operations Manager to oversee hub and field operations across the U.S. In this role, you will manage hub managers, improve service quality, and drive efficiency.

This is a key leadership role that focuses on performance management, process consistency, customer satisfaction, cost control, and execution excellence.

What You Will Do

Operations & KPI Management

• Manage and support multiple hub managers and their teams across the U.S.
• Track and improve KPIs (On-time Delivery, Inventory Accuracy, Return Rate, NPS, etc.)
• Create and carry out strategies to improve efficiency and reduce costs
• Use WMS/ERP data to find and apply improvements

Process & Quality

• Ensure all hubs follow standard operating procedures (SOPs)
• Maintain high standards of quality, safety, and customer satisfaction nationwide
• Monitor and improve processes for product damages, claims, and returns
• Work with HQ to analyze customer feedback (including NPS) and make improvements

Leadership & Team Management

• Coach and guide hub managers to improve performance
• Lead regular regional meetings, training, and performance reviews
• Build a culture of safety, accountability, and continuous improvement
• Support hubs with special issues or urgent problems
• Manage partner performance through regular review meetings

Strategy & Communication

• Work with HQ and executives on regional operational strategies
• Prepare monthly/quarterly reports and present to leadership
• Manage relationships with builder clients and key partners
• Support planning and execution of new hub openings and expansions

What We’re Looking For

Education & Experience

• 7–10 years of management experience in logistics, supply chain, or distribution
• Experience managing multiple hubs, warehouses, or sites
• Bachelor’s degree in Supply Chain, Logistics, Business, or related field (Master’s preferred)
• Experience with WMS, TMS, and ERP systems (SAP preferred)
• Experience in large appliance logistics, last-mile delivery, and installation is a plus

Skills & Abilities

• Strong leadership and coaching ability
• Skilled at analyzing KPIs and driving improvements
• Ability to use customer feedback (including NPS) to guide operations
• Proficient in MS Office (Excel, PowerPoint, Word) with strong reporting skills
• Strong communication skills with teams, HQ, and customers

Other Requirements

• Willingness to travel nationwide (25–50% monthly)
• Valid driver’s license
• Strong problem-solving and crisis management skills
• Long-term career commitment

Benefits

• Medical, Dental, Vision insurance
• Life, STD, LTD, and AD&D coverage
• 401K retirement plan
• Paid Time Off (PTO) and holidays
• Leadership and executive development programs