Operations Supervisor (LMD)

Job Summary
We are looking for an experienced Hub Operations Supervisor to lead the end-to-end operations of our appliance distribution hub, which supports the last-mile delivery and installation of large home appliances (e.g., refrigerators, dishwashers, washing machines) to both builder job sites and individual homes.

This role is responsible for warehouse operations, inventory control, SOP management, site coordination, team leadership, and customer satisfaction monitoring, including NPS (Net Promoter Score). The ideal candidate will have strong operational knowledge, leadership ability, and communication skills to manage both internal teams and field operations effectively.

Warehouse & Operations Management

• Manage overall warehouse operations including receiving, shipping, inventory, and scheduling.
• Monitor and improve KPIs related to warehouse efficiency, order accuracy, damage control, and inventory turnover.
• Operate and maintain WMS with real-time and accurate data.
• Manage warehouse layout and optimize space for efficiency and safety.
• Develop, implement, and maintain Standard Operating Procedures (SOPs) to ensure consistency and operational excellence.
• Ensure SOP compliance through regular training, updates, and enforcement.
• Oversee and schedule preventive maintenance (PM) for lift truck.
• Investigate and report any incidents involving product damage, safety issues, or operational delays.

Team Management & Communication

• Conduct team meetings, trainings, and regular performance reviews.
• Promote a culture of safety, responsibility, and continuous improvement.
• Report key operational updates to HQ on a regular basis.
• Finalize and share monthly delivery and sales figures with relevant parties.
• Manage returns and damage claims with proper documentation.
• Manage and monitor customer satisfaction, including collection and analysis of Net Promoter Score (NPS) data.
• Collaborate with HQ to drive improvements based on customer feedback.
• Ensure that customer issues are tracked and resolved in a timely, professional manner.

Qualifications:

Education & Experience

• Minimum 1-3 years of supervisory or managerial experience in warehouse, logistics, or distribution environments.
• Bachelor’s Degree in Supply Chain, Logistics, Business, or a related field (preferred).
• Proven experience managing high-volume, fast-paced warehouse operations.
• Familiarity with WMS and ERP systems (e.g., SAP Business One preferred).
• Experience with large home appliances, logistics, and installation processes.
• Understanding of builder site operations and residential delivery environments.

Skills & Competencies

• Strong leadership, communication, and problem-solving skills.
• Ability to analyze and act on customer feedback, including NPS data.
• Proficient in MS Office(Excel, Word, Outlook) strong reporting and documentation ability.
• Ability to develop and enforce SOPs and maintenance schedules.
• Experience coordinating with internal teams and external partners.
• Forklift or clamp certification is a plus.

Additional Requirements:

• Flexibility to work extended hours as required by business operations.
• Ability to lift and move heavy items as needed.
• Valid driver’s license and willingness to travel locally to builder sites.

Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, 401K, and generous PTOs/ paid holidays

Pay: $58,000.00 - $63,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $58,000 - $63,000