Operations Coordinator

Operations Coordinator

Position Overview

We’re looking for an organized, detail-focused Operations Coordinator to support our US Operations team. This person will manage daily outbound order activity across our third-party logistics (3PL) partners, ensuring accurate processing, timely shipping, and prompt resolution of operational issues.

The ideal candidate takes initiative, spots inconsistencies, and follows problems through to completion while balancing multiple priorities.

Responsibilities

Order Fulfillment & Warehouse Partner Coordination

• Manage outbound orders from release through shipment.
• Act as the primary daily operational contact for assigned 3PL locations.
• Coordinate with warehouse partners on order progress, inventory availability, shipping concerns, and exceptions.
• Review outstanding orders and flag potential delays before required shipping deadlines are missed.
• Research order and inventory discrepancies and coordinate resolution.
• Follow up on delayed or held shipments and arrange corrective action.
• Track and report 3PL performance measures, identifying patterns and recurring concerns.
• Bring significant or repeated operational issues to Operations leadership.

Billing Review & Inventory Tracking

• Verify the accuracy of warehouse, freight, and parcel invoices.
• Research billing differences and work directly with vendors to resolve them.
• Monitor incoming shipments and confirm inventory receipts.
• Partner with warehouses to investigate receiving and inventory discrepancies.
• Keep clear, accurate records of shipments, outstanding issues, and daily operational activity.

Internal Collaboration & Process Support

• Coordinate closely with US Operations, Sales Operations, Finance, and UK-based Operations colleagues.
• Assist with freight quotes, shipment analysis, operational reporting, and process improvements.
• Recommend ways to streamline workflows, improve accuracy, and reduce operational errors.

Required Qualifications

• At least 1.5 years of experience in operations, logistics, supply chain, order management, or a related function.
• Strong working knowledge of Microsoft Office, especially Excel, Outlook, and Teams.
• Intermediate Excel skills, including formulas, sorting and filtering, organizing data, and basic analysis.
• Strong attention to detail, critical thinking, and organizational skills.
• Effective communication and problem-solving abilities.
• Ability to balance competing priorities and follow outstanding matters through resolution.
• Demonstrated independence, accountability, and ownership of assigned work.

Preferred Qualifications

• Experience using an enterprise resource planning (ERP) system.
• Familiarity with warehouse management systems (WMS), transportation management systems (TMS), or 3PL portals.
• Direct experience coordinating with third-party logistics providers or warehouse teams.
• Background in order fulfillment, freight or parcel shipping, or logistics invoice reconciliation.
• Experience preparing operational or supply chain key performance indicator (KPI) reports.
• Business-to-business distribution experience.

Measures of Success

This person will take ownership of daily outbound order execution across the 3PL network. Success includes:

• Accurate order releases and consistent follow-through until shipment.
• Early identification of shipping risks and discrepancies.
• Independent resolution of routine order and warehouse partner issues.
• Timely identification and resolution of invoice discrepancies.
• Accurate, on-time reporting of 3PL performance.
• Reliable tracking and closure of outstanding operational matters.

We’re seeking someone who investigates the cause of a problem, determines the next steps, and follows through until it is resolved.

Location & Work Arrangement

Hybrid role based in Westwood, Massachusetts, combining regular on-site work with remote flexibility as appropriate. The position collaborates with US Operations, Sales Operations, Finance, and a UK-based team.

Travel: Less than 5%.