Information Technology Systems Engineer

Information Technology Systems Engineer

LV Petroleum LLC
Headquartered in Las Vegas, Nevada

About LV Petroleum

LV Petroleum LLC is a leading developer and operator of travel centers, convenience stores, and quick-service restaurants across the United States. Headquartered in Las Vegas, Nevada, we have grown rapidly into one of the fastest-expanding companies in the travel center industry. We operate more than 80 locations nationwide, including TravelCenters of America (TA) franchises, with a strong portfolio of convenience stores, travel centers, and quick-service restaurants featuring premier brands. Our mission is to revolutionize the travel center and gas station industry by delivering exceptional service, innovative solutions, impeccable hygiene standards, and memorable experiences for travelers and local communities. We prioritize efficiency, quality, and continuous improvement as we expand across multiple states.

At LV Petroleum, we fuel careers as aggressively as we fuel vehicles — offering dynamic opportunities in a fast-paced, growth-oriented environment.

Position Summary:

We are seeking a technically skilled and process-oriented Systems Engineer to manage 2nd and 3rd level support escalations from our outsourced service desk. In this role, you will be responsible for overseeing the overall management and interaction with our service desk provider, ensuring timely and effective resolution of complex incidents and service requests.

The ideal candidate will be technically proficient, thrive in a structured support environment, and have a strong focus on maintaining detailed documentation. Additionally, this role will contribute to continuous improvement efforts across the support function.

You will work closely with the Infrastructure Manager to engineer, build, and maintain our national infrastructure, ensuring alignment with organizational goals and best practices.

Key Responsibilities:

• Serve as a Tier two and three escalation point for technical issues.
• Troubleshoot and resolve moderately complex hardware, software, application, and network-related problems.
• Perform advanced user account management, including group policies, access controls, and multi-factor authentication support.
• Support and administer enterprise tools such as endpoint management systems, cloud collaboration platforms, and virtualization technologies.
• Assist with deployment and configuration of systems, applications, and updates in accordance with change protocols.
• Contribute to the improvement of support procedures, troubleshooting guides, and internal knowledge bases.
• Monitor ticket queues to ensure timely resolution and appropriate documentation in accordance with service standards.
• Collaborate with infrastructure, network, and security teams to resolve cross-functional technical issues.
• Participate in root cause analysis and provide feedback on recurring incidents or process gaps.
• Responsible for all SOP, policy, and procedure creation and maintenance.

Required Qualifications:

• CompTIA A Certification – Required or
• CompTIA Network Certification – Required
• ITIL Fundamentals Certification – Required
• Minimum of 3 years of experience in a help desk or service desk role, with at least 1 year in a Tier 2 capacity
• Strong working knowledge of Windows and Mac operating systems, Microsoft 365, and common enterprise applications
• Hands-on experience with Active Directory, endpoint management tools, and remote access support
• Familiarity with service management and ticketing platforms (e.g., ServiceNow, Manage Engine, Jira)
• Solid understanding of network fundamentals (e.g., TCP/IP, DNS, DHCP, VLANs, VPNs)
• Excellent communication, documentation, and customer service skills

Preferred Qualifications:

• Experience with scripting, automation, or PowerShell
• Exposure to virtualization platforms (e.g., VMware, Hyper-V)
• Understanding of mobile device management (e.g., Intune, Jamf)
• Participation in project-based technical rollouts or migrations
• Ability to analyze metrics related to support trends and suggest process enhancements

Key Traits for Success

• Analytical: Strong diagnostic mindset with a methodical approach to troubleshooting
• Process-Driven: Follows established support workflows and helps refine them
• Customer-Focused: Ensures clear, empathetic communication and follow-up
• Mentor-Oriented: Supports and uplifts junior team members
• Team-Aligned: Works effectively across support, infrastructure, and operations

Core Values:

• Root Cause Problem Solving.
• Be Creative with Solutions.
• Build open and honest relationships.
• Build a positive team and family spirit.
• Be inclusive.
• Look for better ways to provide a solution.
• Be humble.
• Sense of Urgency.

What We Offer 

• Competitive base salary performance bonus 

• Comprehensive benefits package (medical, dental, vision, 401(k), paid time off) 

• Opportunity to play a key role in a rapidly expanding national brand 

• Collaborative, growth-oriented culture in Las Vegas 

This is an excellent opportunity for a IT professional who enjoys the fast-paced travel center and retail fuel industry.