What are the responsibilities and job description for the General Manager (Charleys Cheesesteak) position at LV Petroleum?
Key Responsibilities: Operations Management: Team Leadership: Customer Service: Financial Management: Marketing and Promotions: Health and Safety Compliance: Reporting and Communication: Problem-Solving:
- Oversee daily operations to ensure the store runs efficiently.
- Ensure the business meets financial goals and standards for profitability.
- Manage inventory levels, ordering, and control stock to minimize waste.
- Hire, train, and manage staff including shift supervisors, cooks, and service team members.
- Foster a positive work environment that motivates employees to perform at their best.
- Provide coaching and feedback to employees to improve performance and customer service.
- Ensure excellent customer service standards are maintained at all times.
- Address customer complaints and ensure resolution in a timely manner.
- Implement customer engagement strategies to increase satisfaction and loyalty.
- Manage the location’s budget and finances.
- Monitor sales, revenue, and expenditures to ensure profitability.
- Approve payroll and oversee the financial reporting process.
- Collaborate with the marketing team to plan and execute local promotions and campaigns.
- Monitor competitors and trends to keep the business competitive.
- Build relationships with local businesses and organizations to expand customer base.
- Ensure the store complies with health and safety regulations.
- Conduct regular checks on food safety, cleanliness, and operational procedures.
- Prepare regular reports on performance, including sales, employee performance, and customer feedback.
- Maintain clear communication with corporate or regional managers regarding goals and challenges.
- Quickly and effectively solve operational issues, customer complaints, or employee concerns.
- Implement new processes to improve efficiency, cost savings, and employee engagement.
- Proven experience as a General Manager or in a leadership role in the food service or retail industry.
- Strong leadership skills with the ability to manage and motivate a team.
- Exceptional communication and interpersonal skills.
- Ability to handle a fast-paced environment and work under pressure.
- Excellent organizational and multitasking abilities.
- Strong financial acumen and experience with budgeting, forecasting, and financial reporting.
- Knowledge of health, safety, and food handling standards.
- A customer-focused mindset.