Luxury Pet Hotel Team Lead

Supervisor
LPHI | K9 Resorts

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a strong Supervisor to help lead our team and operations to the next level.

What You’ll Do
As a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.

Leadership amp; Operations:

Serve as a key holder and Manager on Duty (MOD) when needed
Lead, coach, and support front-of-house and back-of-house teams
Ensure team accountability, performance, and adherence to company standards
Assist with scheduling, staffing, and daily operational execution
Maintain a clean, safe, and organized facility aligned with brand standards

Customer Experience amp; Sales:

Deliver and model 5-Star customer service at every interaction
Drive sales by converting inquiries, tours, and walk-ins into enrollments
Promote services and packages tailored to each pet parent’s needs
Lead by example in communication, hospitality, and professionalism
Represent the brand at community and marketing events

Pet Care amp; Team Support:

Oversee feeding, medication, and daycare operations
Monitor pet health, safety, and behavior, escalating concerns as needed
Support team members in all areas of the resort—jumping in wherever needed
Ensure proper execution of daily checklists and operational procedures

What We’re Looking For
Prior supervisory or management experience required
Background in pet care, daycare, boarding, or similar environment preferred
Strong leadership, coaching, and communication skills
Sales-oriented mindset with a proactive, “lead from the front” approach
Ability to multitask and thrive in a fast-paced environment
High emotional intelligence and professionalism
Valid driver’s license
Weekend, holiday, and flexible availability required

What You’ll Get
We invest in our leaders so they can invest in their teams:

401(k)
Health, dental, and vision benefits
Flexible scheduling
Training amp; leadership development programs
Employee discounts and perks

Why K9 Resorts?
This is more than a job—it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences, this is your role.

Apply today and step into leadership in luxury pet care!