Package Liaison

Package Liaison – Menlo Park, CA (Part Time)

Weekends Sat/Sun 11-4PM (5 Hour Shifts)

Luxer One is looking for a professional, personable, organized and customer-focused individual to provide package management service to a luxury apartment building in the Menlo Park area. Come join our growing team!

This service representative will help organize and maintain package reception rooms/locker systems at an apartment complex located in Menlo Park. The service rep will visit their assigned property/properties multiple times a week, and perform various duties.

What You’ll Do:

• Provide in-person support to residents having package questions/issues
  
• Log recently-delivered packages into the property's automated package management system
  
• Deliver packages to resident doors or in-unit
  
• Organize packages within the room, to make it easier for residents to find their packages
  
• Identify aging/stale packages and prepare them to be returned to sender
  
• Email Correspondence with on-site residents and property staff
  
• Serve as a primary liaison between the property and the package management provider support team
  
• Deliver certain packages directly to residents' doors
  
• Perform lightweight maintenance on the locker/package room management system
  

This is a part-time role (16 hours max), but this role is also part of a new, expanding service program – with opportunities for growth as the program expands.

Requirements

Who You Are:

• Professional and Interpersonal. You will be working in an upscale apartment building and will be expected to build and establish positive, friendly relationships with both property managers and residents.
  
• Access to reliable transportation (e.g. a personal car or access to Metro) Ideally, the candidate would live in the South Bay or Menlo Park area.
  
• Comfortable using technology and writing emails (you will be using a digital package management system and Gmail)
  
• Good organizational and independent problem-solving skills
  
• Must be able to work effectively in environments with varying temperatures, including heat and cold, ensuring adherence to safety protocols
  
• Ability to move and arrange packages, some of which may be bulky (up to but not exceeding 60 lbs)
  
• At least 18 years old.
  

Benefits

What’s In It For You:

• You’ll have opportunities to advance. We are fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow. We promoted 42% of our employees last year!
  
• As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
  
• 401K with employer match
  
• Accrued PTO to relax, recharge, and rest
  
• Accrued Paid Sick Leave
  
• Employee Assistance Program
  
• Liaison Uniform and Equipment Provided