What are the responsibilities and job description for the Senior Manager - Customer Focus position at Lutron Electronics?
Lutron Electronics, Inc. is seeking a senior supply chain leader in our world headquarters in Coopersburg, PA to become our Senior Manager - Customer Focus. In this role, you will impact customer delivery performance across our Windows Systems, Intelligent Lighting, and Commercial businesses. Additionally, you will lead a customer-focused team responsible for ensuring reliable on-time delivery, accurate ship date commitments, and an exceptional customer experience in a highly customized, make-to-order manufacturing environment. In this critical position, you will serve as the connection point between customer-facing teams and supply chain operations, driving cross-functional alignment, delivery recovery, and long-term process improvements. The role offers high visibility, significant influence, and the opportunity to shape the future state of delivery excellence across a global, multi-site leader in lighting and shading solutions.
Responsibilities:
- Own customer delivery performance and ship date accuracy across the business by leading and developing a customer-focused team
- Collaborate with leadership across Sales, Customer Service, IT, Supply Chain, Operations, and Engineering in a matrixed organization to align priorities, shape strategies, drive initiatives, and ensure delivery excellence
- Lead cross-functional reviews to develop delivery recovery plans and resolve customer delivery challenges
- Own and continuously improve Available-to-Promise and estimated ship date communication
- Balance customer demand and production levels across multiple manufacturing sites
- Improve visibility and information flow across the end-to-end order lifecycle
- Analyze trends and recurring delivery issues to drive sustainable supply chain improvements
- Partner with data teams to develop models that project future delivery performance
- Manage third-party logistics (3PL) delivery performance and customer experience
- Monitor delivery performance, identify risks, and proactively address potential delivery issues
Qualifications:
- Bachelor’s degree in Supply Chain Management, Business, or a related field (Master’s preferred)
- 15 years of experience in supply chain management, operations, data analytics, or related disciplines
- 7 years of experience building and leading high-performing teams
- Experience in highly customized or configure-to-order manufacturing environments
- Experience in global, multi-site manufacturing operations; electronics or high-tech industries preferred
Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.
Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics