What are the responsibilities and job description for the Program Supervisor - Children's Long Term Support Waiver Program - Waukesha County position at Lutheran Social Services of WI & Upper MI?
Program Supervisor – Children’s Long Term Support (CLTS)
Location: Waukesha County, WI
Job Type: Full-Time | Benefits Eligible
Schedule: Monday–Friday, 8:00am–5:00pm (flexibility required)
Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a Program Supervisor to lead our Children’s Long Term Support (CLTS) team in Waukesha County.
CLTS is a federally funded Medicaid program supporting children with developmental, physical, or severe emotional disabilities. This role provides clinical and operational leadership for a team of Care Coordinators while maintaining regular contact with children and families served.
Key Responsibilities
- Lead, coach, and supervise a team of Care Coordinators
- Ensure quality service delivery and compliance with CLTS, Medicaid, licensing, and contract requirements
- Monitor documentation, outcomes, and productivity standards
- Conduct case reviews, case consultation, and provide direct service coverage as needed
- Oversee staff training, performance evaluations, scheduling, and accountability
- Partner with Human Capital on hiring, onboarding, and staff development
- Support billing, financial oversight, and program budget management
- Build and maintain relationships with families, community partners, and funders
- Participate in program growth, marketing, and community outreach efforts
Qualifications
Required
- Bachelor’s degree in Human Services or closely related field
- Minimum 2 years of experience working with children with disabilities and/or families
- Valid driver’s license and reliable transportation
Preferred
- Supervisory experience
- Experience with the Children’s Long Term Support (CLTS) Waiver Program
Compensation & Benefits
- Public Service Loan Forgiveness (PSLF) eligible employer
- Medical, dental, and vision insurance
- Paid Time Off 10 paid holidays
- Mileage reimbursement
- 403(b) retirement plan
- Annual wage increases prioritized
- Employee Assistance Program
- Service awards and recognition
- Hybrid role: Ability to work 1 day/week from home!
Why Join LSS
- Mission‑driven work supporting children and families
- Collaborative, team‑based environment
- Opportunities to lead, grow, and make a meaningful impact
Lutheran Social Services of WI & Upper MI is an Equal Opportunity Employer (EOE).
Experience
Required- 2 year(s): Two years of experience working with children with disabilities and/or families or a similar population is required.
Education
Required- Bachelor Degree or better in Hum. Serv. or Related Field or related field
Licenses & Certifications
Required- Driver's License
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.