Sales Counselor - Assisted Living

Lutheran Life Villages is a mission-driven organization dedicated to improving the lives of older adults in Northeast Indiana. With a focus on compassionate care rooted in a strong spiritual foundation, we strive to provide an environment that promotes dignity, respect, and a sense of community. Our purpose is to help residents live life to the fullest by treating them as individuals and ensuring their overall well-being. We are committed to serving our residents, their families, and our staff with kindness and respect, creating A Better Way of Living for everyone we support.

This is a full-time, on-site position located in Fort Wayne, IN, for the role of Sales Counselor. The Sales Counselor will cultivate relationships with prospective residents and their families, providing guidance and support through the decision-making process. Key responsibilities include conducting tours, developing and executing sales plans, maintaining detailed records of interactions, and achieving occupancy goals. The role also involves coordinating with the marketing department and fostering an exceptional customer experience that aligns with our mission of purposeful and compassionate care.

• Strong Sales and Customer Service skills with a focus on achieving goals and delivering excellent experiences
• Exceptional Communication skills to effectively interact with diverse groups, including residents, families, and team members
• Proven Customer Satisfaction abilities through empathetic engagement and follow-up practices
• Organization Skills to manage prospect records, complete administrative tasks, and execute strategic sales plans
• Proficiency with CRM software and Microsoft Office Suite is a plus
• Demonstrated ability to work collaboratively with a team
• Experience in senior living, healthcare, or a related field is preferred
• Bachelor's degree in Marketing, Communications, Business, or a related field is advantageous