Operations Manager

*ELEVATOR INDUSTRY EXPERIENCE REQUIRED*

Operations Manager (Elevator) – St. Louis, MO

Are you an experienced operations leader with a background in the elevator industry? Do you thrive in fast-paced service environments and enjoy leading teams to deliver safe, high-quality results? Our client, a global leader in vertical transportation, is seeking a Service Operations Manager to join their St. Louis team.

In this role, you will lead all service and repair operations for the branch, driving operational performance, customer satisfaction, profitability, and safety standards across the business.

What You’ll Do

Lead & Develop the Service Team

• Manage and support service and repair operations employees
• Provide coaching, training, and performance management
• Communicate company policies, objectives, and safety expectations clearly and consistently

Drive Operational Performance & Profitability

• Review accounting reports, route performance, and callback data
• Identify operational improvements and implement strategies to maximize profitability and efficiency

Champion Safety

• Administer and enforce company safety programs
• Conduct weekly safety audits and maintain high safety standards across all job sites

Partner Across the Business

• Collaborate with sales teams by providing technical expertise on repair scopes and material requirements
• Work closely with branch leadership to ensure exceptional customer service delivery

Ensure Quality & Customer Satisfaction

• Monitor service quality and customer callbacks
• Take proactive steps to maintain cancellations below 3%
• Conduct regular job site visits to ensure repair quality and efficiency

Stay Current & Solve Problems

• Maintain knowledge of elevator codes, products, and industry developments
• Participate in ongoing industry and technical training
• Support branch operations with additional responsibilities as needed

What You Bring

Required: Elevator Industry Experience

Additional qualifications include:

• Ability to interpret technical documents, blueprints, and diagrams
• Strong communication and leadership skills
• Excellent analytical and problem-solving abilities
• Ability to work independently and make decisions in fast-paced environments

Location

St. Louis, MO. Local travel to customer sites and projects required