What are the responsibilities and job description for the Front Desk Agent position at Luminous Hotel Management?
La Quinta Inn & Suites by Wyndham New Cumberland-Harrisburg is looking for friendly, dependable, and customer-focused Front Desk Agents to provide exceptional service to our guests. As the first and last point of contact for visitors, you'll play an important role in creating a welcoming and memorable guest experience.
Whether you have previous hotel experience or are looking to begin a career in hospitality, we encourage you to apply.
Responsibilities
- Welcome guests with a friendly, professional attitude.
- Complete guest check-ins and check-outs efficiently and accurately.
- Answer telephone calls and respond to guest inquiries.
- Make, modify, and cancel reservations using the hotel's property management system.
- Process payments and maintain accurate cash and credit card transactions.
- Resolve guest concerns promptly and professionally.
- Coordinate with housekeeping and maintenance to ensure guest satisfaction.
- Maintain a clean, organized, and professional front desk area.
- Promote hotel amenities and assist guests with local recommendations.
- Follow Wyndham brand standards and hotel policies.
Qualifications
- High school diploma or equivalent preferred.
- Previous hotel, hospitality, customer service, retail, or front desk experience is a plus but not required.
- Excellent communication and interpersonal skills.
- Strong computer and multitasking abilities.
- Ability to work independently and as part of a team.
- Professional appearance and positive attitude.
- Reliable transportation and excellent attendance.
- Must be available to work weekends, evenings, and holidays.
Preferred Skills
- Customer Service
- Hotel Front Desk
- Hospitality
- Guest Relations
- Reservations
- Cash Handling
- Microsoft Office
- Phone Etiquette
- Problem Solving
- Teamwork
- Multitasking
Benefits
- Competitive hourly pay
- Flexible scheduling
- Paid training
- Career advancement opportunities
- Wyndham employee hotel discounts
- Supportive and team-oriented work environment
- Paid time off for eligible employees
Why Join La Quinta?
At La Quinta Inn & Suites by Wyndham New Cumberland-Harrisburg, we believe great hospitality starts with great people. We value teamwork, professionalism, and a commitment to outstanding guest service. If you enjoy helping others and thrive in a fast-paced environment, we'd love to meet you.
Apply Today!
Take the next step in your hospitality career by joining our team. We welcome applicants with hospitality, hotel, retail, restaurant, customer service, and administrative experience. Training is available for motivated candidates who are eager to learn and grow.
REQUIREMENTS
- High school diploma or equivalent, 1 year of customer service experience preferred, Comfortable using hotel reservation software, Strong communication and problem-solving skills & Able to stand for long periods and work weekends
La Quinta Inn & Suites by Wyndham New Cumberland-Harrisburg is a limited-service hotel located at 130 Limekiln Road in New Cumberland, Pennsylvania. Conveniently situated at the intersection of Interstate 76 and Interstate 83, the hotel provides easy access to downtown Harrisburg, Harrisburg International Airport, the Pennsylvania State Capitol Complex, and major regional employers. As part of the Wyndham Hotels & Resorts portfolio, the property serves both business and leisure travelers seeking comfortable, affordable accommodations in the greater Harrisburg area.
The hotel offers approximately 85 guest rooms and suites, along with amenities including complimentary breakfast, free Wi-Fi, a fitness center, a seasonal outdoor pool, a business center, and pet-friendly accommodations. Its central location also provides convenient access to popular attractions such as Hersheypark, the National Civil War Museum, City Island, and the Pennsylvania Farm Show Complex, making it a practical lodging choice for visitors to South Central Pennsylvania.
Salary : $14 - $16