What are the responsibilities and job description for the Front Desk Agent position at Hotel Carlisle?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations within the hotel environment.
Responsibilities:
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate guest records.
- Handle guest inquiries and resolve any issues or complaints in a professional manner.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Operate phone systems to manage incoming calls and relay messages effectively.
- Maintain cleanliness and organization of the front desk area.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with other hotel departments to ensure seamless guest services and satisfaction.
Qualifications:
- Previous experience in guest services or hospitality management is preferred.
- Familiarity with hotel management systems is a plus.
- Strong phone etiquette and communication skills are essential.
- Ability to work flexible hours, including nights and weekends as needed.
- Excellent problem-solving skills and a customer-oriented mindset.
- Knowledge of front desk operations and night audit procedures is advantageous.
- A passion for providing outstanding hospitality experiences to guests.
About Us
We are a growing hospitality ownership and management company with a portfolio of 35 hotels and additional properties currently in development. We are committed to investing in our people, supporting career growth, and delivering exceptional guest experiences across our branded hotel portfolio.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16