What are the responsibilities and job description for the SAP S/4HANA Service & Warranty Lead – Automotive position at Lumiere Systems?
The SAP S/4HANA Service & Warranty Lead will be responsible for designing, leading, and delivering end-to-end service management and warranty solutions on SAP S/4HANA for an automotive enterprise. This role acts as the functional authority for After-Sales, Service Operations, and Warranty processes, working closely with business stakeholders, SAP technical teams, and system integrators to enable scalable, compliant, and customer-centric solutions.
The role is critical in supporting dealer networks, OEM warranty claims, recall management, and service execution across vehicles, parts, and service contracts.
Solution Leadership & Architecture
The role is critical in supporting dealer networks, OEM warranty claims, recall management, and service execution across vehicles, parts, and service contracts.
Solution Leadership & Architecture
- Lead the end-to-end SAP S/4HANA Service and Warranty solution design, aligned with automotive best practices.
- Define target architecture leveraging:
- SAP S/4HANA Service (Embedded Service Management)
- SAP CS / SD Service scenarios
- SAP Warranty Management
- Integration with SAP MM, PM/EAM, FI/CO, and CRM/Customer Experience tools
- Drive fit-to-standard workshops and gap analysis with business stakeholders.
- Business Process Ownership
- Own and optimize After-Sales Service and Warranty processes, including:
- Warranty claim adjudication (dealer and third-party)
- Vehicle and parts warranty tracking
- Labor operation and failure code management
- Goodwill and recall campaign handling
- Service order processing and billing
- Align global and regional service processes while supporting localization needs.
- Act as the primary functional lead and advisor for Service and Warranty within S/4HANA programs.
- Partner with:
- After-Sales Operations
- Quality and Engineering
- Finance and Controlling
- Dealer Network and Business Transformation teams
- Translate business strategy into executable SAP designs and roadmaps.
- Lead functional configuration, design reviews, and solution validation across program phases (Explore, Realize, Deploy).
- Ensure integration consistency across:
- Vehicle Master & VIN handling
- Parts logistics
- Financial settlement and accruals
- Support testing strategy (SIT/UAT), cutover planning, and production readiness.
- Enforce SAP and automotive compliance standards.
- SAP & Functional Expertise
- 10 years of SAP experience with strong leadership in Service and Warranty domains.
- Hands-on experience with:
- SAP S/4HANA Service or SAP CS
- SAP Warranty Management
- Service Orders, Notifications, and Settlement
- Deep understanding of automotive after-sales processes and dealer ecosystems.
- Experience leading large-scale SAP S/4HANA transformation programs.
- Strong communication and executive stakeholder management skills.
- Ability to mentor functional teams and influence design decisions across workstreams.
- Experience integrating S/4HANA with:
- SAP FSM or CRM/CEC
- Dealer Management Systems (DMS)
- External warranty or adjudication platforms
- Working knowledge of IDocs, APIs, and integration patterns.