What are the responsibilities and job description for the Enterprise Patch Services Analyst position at Lumiere Systems?
Enterprise Patch Services – Analyst
staffing role Description-details:
Patch Management Support: Identify, track and remediate patch vulnerabilities across the client's system enterprise, including server,
workstation and system device support.
Incident, Task & Change Management: Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability
management support in the environment.
KRI & SLA Tracking: Capture and monitor metrics on
designated key risk indicators and service level agreements covering patch management
reporting in the WAB system enterprise.
Cross-Team Collaboration and Support: Act as a liaison between Enterprise Patch
Services (EPS) and IT support, business, and solution teams to ensure proper
support coordination, effort transition and patch remediation work throughout the WAB
enterprise.
Tool Familiarity: Detailed support knowledge leveraging IT tools including Microsoft
Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell
Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD),
Entra ID, Azure and Linux OS.
Software Packaging: Design, build, and deploy related patch application updates and
install packages via the EPS team support tools (including but not limited to
MECM).
Project Support: Coordinate and support both assigned EPS team project work as well as
cross-department collaboration efforts.
Continuous Improvement: Identify patch support issues and trends and recommend
process improvements to enhance vulnerability remediation efficiency and system stability.
Technical Skill-Requirements for EPS Analyst Role – Patch Management Analyst
Qualifications:
Bachelor's degree in information systems, or related field.
3 years of experience in IT Vulnerability Management, IT Application Support, IT
Networking, IT Operations, or related support role.
Strong Analytical and communication skills with a focus on cross-functional
collaboration.
General support knowledge involving the Financial-Banking industry preferred.
Responsibilities:
Administer patch management support of servers, workstations and enterprise system
devices.
Maintain Incident, Task and Change support ticket assignments.
Track and report on related KRIs, SLAs, and vulnerability metrics.
Coordinate with Business End users, IT and Solution support teams to conduct vulnerability
and patch remediation work.
WAB: Enterprise Patch Services – Analyst
WAB: EPS Analyst Job Role Details Rev. 20260417
Design, build and deploy packaged updates and application installs associated with patch
vulnerability management.
Perform EPS project work and cross-department collaboration efforts.
Participate in process and procedure reviews to improve vulnerability remediation
efficiency and system stability.
Tool & Platform Competencies should include:
Microsoft Configuration Manager (MCM/MECM/SCCM)
ServiceNow
Intune
Power BI
PowerShell
Windows OS
Active Directory (AD)
Azure
PatchMyPC
Rapid7
Entra ID
SharePoint
Confluence
(desired) Linux OS
staffing role Description-details:
Patch Management Support: Identify, track and remediate patch vulnerabilities across the client's system enterprise, including server,
workstation and system device support.
Incident, Task & Change Management: Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability
management support in the environment.
KRI & SLA Tracking: Capture and monitor metrics on
designated key risk indicators and service level agreements covering patch management
reporting in the WAB system enterprise.
Cross-Team Collaboration and Support: Act as a liaison between Enterprise Patch
Services (EPS) and IT support, business, and solution teams to ensure proper
support coordination, effort transition and patch remediation work throughout the WAB
enterprise.
Tool Familiarity: Detailed support knowledge leveraging IT tools including Microsoft
Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell
Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD),
Entra ID, Azure and Linux OS.
Software Packaging: Design, build, and deploy related patch application updates and
install packages via the EPS team support tools (including but not limited to
MECM).
Project Support: Coordinate and support both assigned EPS team project work as well as
cross-department collaboration efforts.
Continuous Improvement: Identify patch support issues and trends and recommend
process improvements to enhance vulnerability remediation efficiency and system stability.
Technical Skill-Requirements for EPS Analyst Role – Patch Management Analyst
Qualifications:
Bachelor's degree in information systems, or related field.
3 years of experience in IT Vulnerability Management, IT Application Support, IT
Networking, IT Operations, or related support role.
Strong Analytical and communication skills with a focus on cross-functional
collaboration.
General support knowledge involving the Financial-Banking industry preferred.
Responsibilities:
Administer patch management support of servers, workstations and enterprise system
devices.
Maintain Incident, Task and Change support ticket assignments.
Track and report on related KRIs, SLAs, and vulnerability metrics.
Coordinate with Business End users, IT and Solution support teams to conduct vulnerability
and patch remediation work.
WAB: Enterprise Patch Services – Analyst
WAB: EPS Analyst Job Role Details Rev. 20260417
Design, build and deploy packaged updates and application installs associated with patch
vulnerability management.
Perform EPS project work and cross-department collaboration efforts.
Participate in process and procedure reviews to improve vulnerability remediation
efficiency and system stability.
Tool & Platform Competencies should include:
Microsoft Configuration Manager (MCM/MECM/SCCM)
ServiceNow
Intune
Power BI
PowerShell
Windows OS
Active Directory (AD)
Azure
PatchMyPC
Rapid7
Entra ID
SharePoint
Confluence
(desired) Linux OS