What are the responsibilities and job description for the Customer Support Specialist position at Lumicity?
Contractor Care Specialist
Location: West Hollywood, CA
Type: Full-Time | Onsite
Compensation: Base Salary $50,000
About Lumicity
At Lumicity, we’re a specialized recruitment consultancy dedicated to building world-class teams across some of today’s most exciting and impactful industries — Technology, Life Sciences, Renewable Energy, and Aerospace.
Our success doesn’t stop once a placement is made. We believe in supporting our contractors throughout their assignments to ensure a smooth, positive, and rewarding experience — and that’s where you come in.
The Opportunity
We’re looking for a Contractor Care Specialist to join our growing team in West Hollywood. This person will serve as the main point of contact for contractors once they begin their assignments with Lumicity’s clients.
You’ll be responsible for ensuring that every contractor’s journey runs seamlessly, from timesheet submissions to ensuring payroll accuracy (though you won’t be processing payroll yourself), and helping resolve any issues that may arise during the assignment.
This is a relationship-driven, service-oriented position ideal for someone who’s proactive, organized, and enjoys supporting people in a fast-paced, professional environment.
What You’ll Do
- Serve as the primary point of contact for contractors once they are placed on assignment.
- Ensure timely timesheet submissions and follow up with contractors or clients as needed.
- Coordinate with the payroll and compliance teams to ensure smooth weekly or biweekly payments.
- Build and maintain strong relationships with contractors to ensure satisfaction and engagement throughout their contracts.
- Act as a problem-solver, helping to address and resolve issues related to assignments, communication, or client expectations.
- Keep accurate records of communications, status updates, and contractor milestones.
- Partner with recruiters and account managers to maintain a positive experience for both contractors and clients.
- Support renewal discussions and identify opportunities to strengthen contractor retention.
Who You Are
We’re looking for someone who genuinely enjoys helping others succeed and has a natural ability to stay organized while juggling multiple priorities.
- A great communicator who builds trust easily and handles sensitive matters with professionalism.
- Organized and detail-oriented, ensuring deadlines (like timesheets!) are never missed.
- Empathetic and solutions-focused, able to navigate challenges calmly and effectively.
- Collaborative, comfortable working closely with recruiters, account managers, and operations teams.
- Tech-savvy, familiar with CRM systems, spreadsheets, and digital communication tools.
- Experience in customer service, staffing, or contractor management is a plus, but not required.
Why Join Us?
- Be part of a fast-growing company with a strong reputation in high-impact industries.
- Work in a collaborative, people-first culture where your role directly affects contractor satisfaction and retention.
- Enjoy clear career growth opportunities, with potential to move into account management or operations leadership.
- Get hands-on training and mentorship from industry experts.
- Thrive in a high-energy, supportive, and team-oriented office environment in West Hollywood.
Salary : $50,000