What are the responsibilities and job description for the Sr. Process Engineer – IT Production Support (Mainframe) position at Lumen Solutions Group Inc.?
Company Description
Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.
Role: Sr. Process Engineer - IT Production Support (Mainframe)
Location: Columbia, MD (Hybrid)
Job Type: Contract-To-Hire
Job Summary:
We are seeking an experienced Process Engineer Sr. - IT Production Support with 7 years of experience supporting mission-critical production applications in a healthcare claims processing environment. The ideal candidate will have strong expertise in mainframe production support, batch processing, EDI 837/835 transactions, Oracle SQL, and incident management.
Key Responsibilities
Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.
Role: Sr. Process Engineer - IT Production Support (Mainframe)
Location: Columbia, MD (Hybrid)
Job Type: Contract-To-Hire
Job Summary:
We are seeking an experienced Process Engineer Sr. - IT Production Support with 7 years of experience supporting mission-critical production applications in a healthcare claims processing environment. The ideal candidate will have strong expertise in mainframe production support, batch processing, EDI 837/835 transactions, Oracle SQL, and incident management.
Key Responsibilities
- Monitor and support production environments using Mainframe (COBOL, JCL, CA7), Jenkins, and Dynatrace.
- Troubleshoot production issues, resolve job failures (abends), and ensure successful batch processing.
- Analyze EDI 837/835 healthcare claims and XML files, investigate claim processing errors, and maintain data integrity.
- Write complex Oracle SQL queries for production support, troubleshooting, and data analysis.
- Manage incidents through their full lifecycle, perform Root Cause Analysis (RCA), and collaborate with development, QA, and infrastructure teams.
- Create and maintain SOPs, runbooks, and operational documentation while driving continuous process improvements.
- 7 years of IT Production/Application Support experience.
- Strong experience with COBOL, JCL, CA7, and batch job scheduling.
- Hands-on experience with EDI 837/835 healthcare claims processing.
- Proficiency in Oracle SQL and database troubleshooting.
- Experience with Dynatrace, Jenkins, Prometheus, Python/Groovy, and incident management tools such as ServiceNow, Salesforce, or SharePoint.
- Excellent analytical, troubleshooting, and problem-solving skills.