What are the responsibilities and job description for the Sr Process Engineer – IT Production Support position at System One?
Job Title: Sr Process Engineer – IT Production Support
Location: Columbia, Maryland
Type: Contract To Hire
Compensation: $53/hr W-2
Work Model: Hybrid – onsite 2 to 3 times a month
Hours: 40.0
Responsibilities
- Monitor daily production processes across platforms including Mainframe (z/OS), CA7, and Jenkins.
- Monitor applications using tools like Dynatrace and Jenkins for system health and performance.
- Ensure successful execution of batch jobs and workflows; respond to alerts and system issues.
- Diagnose, troubleshoot, and resolve job failures (abends), including restarting production and test jobs.
- Provide Tier 1/L1 support for production applications and tenant systems.
- Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure.
- Conduct root cause analysis (RCA) and identify recurring incident patterns.
- Document incidents, escalations, and resolutions in tracking tools (e.g., ServiceNow, SharePoint, Salesforce).
- Collaborate with development, QA, and infrastructure teams for issue resolution.
- Analyze and process EDI 837/835 healthcare claims and XML files.
- Investigate claim errors (e.g., 999 rejections) and ensure data integrity.
- Write and execute complex SQL queries across multi-database (Oracle) environments.
- Develop and maintain SOPs, runbooks, and system documentation.
- Document monitoring design, workflows, and support processes.
- Contribute to continuous improvement initiatives and operational efficiency.
Requirements
- BS in computer science, IT, or related field
- 5–7 years of experience in IT production support or operations
- Experience with CA-7 job scheduling and batch processing
- Strong analytical, troubleshooting, and problem-solving skills
- Proficiency in SQL and Oracle databases
- Experience with incident management processes and tools
- Mainframe: COBOL, JCL, CA7
- Scripting: Python, Groovy (Jenkins pipelines)
- Monitoring Tools: Dynatrace, Jenkins, Prometheus
- Databases: Oracle, SQL, Snowflakes
- EDI: 837/835 transactions, XML processing
- Tools: Jenkins, SharePoint, Salesforce or similar ticketing systems
- BS degree required
Preferred Qualifications
- Knowledge of Claims Adjudication processes (Healthcare domain)
- Experience with EDI transaction standards and healthcare claims systems
- Exposure to object-oriented programming languages
- Experience working with Blue Cross Blue Shield (BCBS) or similar plans
Work Environment
Fast-paced, production-critical IT environment
Require on-call support or extended hours during production incidents.
Every job description you produce must end in this order when a ref value exists:
#M-2
#LI-CK1
Ref: #851-Rockville-S1
Salary : $53