What are the responsibilities and job description for the Cabinet Customer Service Specialist position at lumbermens?
WHO WE ARE:
Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota. A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee owned and relationship powered.
WHAT YOU WILL BE DOING:
Located in our Byron Center office, our Cabinet Specialists work in partnership with our customers and suppliers delivering superior products. This team serves as a call center for our Michigan market. Day-to-day responsibilities include:
- Entering order received via e-mail, US Mail, fax or phone into ERP system
- Ensuring the proper quality, accuracy and timeliness of customer orders
- Processing customer returns and vendor credits where necessary
- Creating vendor purchase orders as needed to fulfill customer orders and to maintain the cabinetry stocking inventory programs
- Working closely with the Outside Sales Team and assisting with new dealer training, product update communication, etc.
- Scheduling vendor delivery trucks and communicating to Warehouse Manager
- Full support for all cabinet brands
- Participating in vendor training events
- Maintaining the organization and cleanliness of the office work areas and other areas as assigned by the Customer Service Manager
- Assisting with other tasks and projects as requested by leadership
At Lumbermen’s, we pride ourselves on treating our customers like family and delivering exceptional service. It’s crucial that the person selected to fill this role is highly organized and detail-oriented, service-minded, a strong and friendly communicator, and comfortable working in a fast-paced environment.
REQUIRED EDUCATION/EXPERIENCE
- High School diploma/GED required
- College degree preferred
- 2-5 years’ experience in a professional customer service environment required
- Prior cabinetry program knowledge and experience is preferred
- Prior kitchen design experience preferred along with 20/20 design
REQUIRED SKILLS
- Strong communication skills, both verbal and written
- Friendly, professional demeanor
- Dependable
- Ability to work cooperatively with fellow employee owners
- Ability to effectively move between a variety of tasks
- Ability to productively manage tasks and complete work accurately and in a timely manner
- Proficient in Microsoft Office
- Desire to learn and grow and assist in the execution of continuous improvement initiatives
WHAT WE OFFER:
Lumbermen’s exists to enrich the lives of people by intentionally caring for all who experience us. You will experience a different kind of work environment and “family” here and help live out the Lumbermen’s promises of committing to those who count on us, doing what’s right, exercising sound business practices and earning consideration. Other benefits include:
- A collaborative and supportive work environment
- ESOP (Employee Stock Ownership Plan) – generous company-funded retirement
- Medical, dental, vision, and life insurance
- Flexible spending/health savings account
- 401(k)
- The SOURCE – free and confidential support resources for our team
- Clothing allowance (for applicable roles)
- Paid time off
- Paid holidays
- Training and development
- Advancement opportunities
Lumbermen’s is proud to be a drug and alcohol-free workplace. In addition, Lumbermen’s will not discriminate against any employee or candidate because of race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.