What are the responsibilities and job description for the Service Manager position at Luby Equipment?
Service/Operations Manager
Join a company where your leadership drives results and your impact is recognized. At Luby Equipment, we’re looking for a motivated Service/Operations Manager who thrives in a fast-paced environment, leads by example, and is passionate about delivering exceptional customer service. With more than 50 years of success and growth across the construction industry, Luby offers the stability of an established company with the energy and opportunity of a growing organization. If you’re ready to build strong teams, improve operations, and grow your career with a company that values partnership, accountability, and service excellence, we want to hear from you.
The Service/Operations Manager will supervise all employees focusing on maximizing productivity, ensure customer satisfaction, and guarantee all branch functions are processed efficiently and correctly. This role will manage employees, delegate work, review performance & profitability indicators, oversee processes, ensure a seamless customer experience, and develop bench strength along all lines of business.
Responsibilities
- Coordinate the activities of the shop technicians throughout the day to maximize productivity.
- Assist walk-in customers and callers with service orders, parts, technical support, sales, and rental needs.
- Prepare and process work order documentation in an accurate and timely matter.
- Optimizing the customer service experience by advising them on the course of action in repairs, before, during, and after the work is completed.
- Achieve financial objectives and make decisions to positively impact the profitability of the store.
- Proactively advise customers of upcoming parts and service needs.
- Maximize the customer and dealership warranty reimbursement claims by collaborating with the warranty administrator and service technicians.
- Mange payroll, productivity and staffing at the branch against established performance expectations and objectives.
- Open, maintain, and invoice rental contracts.
- Promote a culture of safety and discipline through leadership, personal compliance, accountability, and communication.