Principal - Architecture

Role description

LTIMindtree is seeking a highly experienced ServiceNow Lead to lead the design architecture implementation and integration of solutions on ServiceNow Sales and Order management product This role involves translating business requirements into technical solutions providing technical leadership and ensuring alignment with ServiceNow best practices and standards

Candidates to possess a deep understanding of ServiceNow platform capabilitiesmodules and integrations with thirdparty technologies exhibit strong leadership in technical consultations and champion innovation and quality across all projects

RESPONSIBILITIES AND DUTIES

Requirements Gathering Conducting workshops interviews and meetings to understand and document business requirements and functional needs

Process Design Defining and designing ServiceNow solutions tailoring them to meet specific client requirements and industry best practices

Gap Analysis Identifying gaps between existing processes and desired futurestate processes recommending solutions and improvements

Solution Implementation Collaborating with technical teams to design and implement ServiceNow solutions ensuring alignment with business needs

Documentation Creating user stories process documentation training materials and other relevant documentation to support implementations

Training and Support Providing postimplementation support training and guidance to users to ensure successful adoption and optimization of the platform

Business Value Articulating the business value of proposed solutions and demonstrating how ServiceNow can improve business operations

QUALIFICATIONS

Required

12 years of experience in implementing or architecting ServiceNow solutions

Must have good Understanding of Sales and Order Management process followed in organization

Experience in Design configure and customize ServiceNow SOM module as per Organizations SOM process

Must have experience in the design and implementation of the modules below

oServiceNow Sales and Order Management Order and Quote management

oSupplier Lifecycle Operations SLO

oCustomer Service Management CSM module

Extensive experience across the ServiceNow core platform security performance and compliance

Extensive experience in thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding

Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications

Conduct workshops and training sessions for endusers to ensure successful adoption of the implemented solutions

Perform system testing troubleshooting and issue resolution during the implementation phase

Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow

Provide ongoing support to endusers addressing their queries and issues related to the ServiceNow platformmodule

Document processes configurations and solutions to create comprehensive user guides and training materials

Excellent communication and interpersonal skills

Preferred

Implementation Experience in Sales and Order Management for Telecommunication

Relevant ServiceNow certifications eg ServiceNow Certified Implementation Specialist are a plus

Exceptional leadership problemsolving criticalthinking and communication skills

Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision


• Short Term and Long-Term Disability Coverage


• 401(k) Plan with Company match


• Life Insurance


• Vacation Time, Sick Leave, Paid Holidays


• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of
this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our
employment decisions are made without regard to race, color, creed, religion, sex (including
pregnancy, childbirth or related medical conditions), gender identity or expression, national origin,
ancestry, age, family-care status, veteran status, marital status, civil union status, domestic
partnership status, military service, handicap or disability or history of handicap or disability, genetic
information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation
or preference, or any other characteristic protected by applicable federal, state, or local law, except
where such considerations are bona fide occupational qualifications permitted by law.