Mainframe Production Support

Role description

Primary Skills 

• Mainframe Splunk Enterprise.


• 3 or more years in Production Support and/or related Mainframe experience.


• Expert in programming languages like JCL COBOL SQL DB2 Eazytrieve production support and handling of batch job failures.


• L3 Production Support Role is responsible for running the day-to-day operations of the technology platform Work activities specific to Production Support roles include Problem Incident Management Release Deployment Operational Readiness Capacity Availability Management Application Monitoring Service Analytics and Reporting Production Governance Triage Associate Support Change Configuration Management etc. The Production Services Engineer identifies possible production failure scenarios creates incident tickets enhancements and/or problem tickets in ticket tracking system and communicates effectively with development and internal business operations teams Identifies vulnerabilities and opportunities for improvement as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.


• Creates and enhances administrative operational and technical policies and procedures adopting best practice guidelines standards and procedures.


• Takes ownership of escalations and perform trouble shooting analysis research and resolution using advanced query and programming skills.


• Performs analytical technical and administrative work in planning installing designing and supporting new and existing equipment and software under moderate supervision.


• Resolves complex issues.

Other details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision


• Short Term and Long-Term Disability Coverage


• 401(k) Plan with Company match


• Life Insurance


• Vacation Time, Sick Leave, Paid Holidays


• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of
this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our
employment decisions are made without regard to race, color, creed, religion, sex (including
pregnancy, childbirth or related medical conditions), gender identity or expression, national origin,
ancestry, age, family-care status, veteran status, marital status, civil union status, domestic
partnership status, military service, handicap or disability or history of handicap or disability, genetic
information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation
or preference, or any other characteristic protected by applicable federal, state, or local law, except
where such considerations are bona fide occupational qualifications permitted by law.