Oracle HCM Cloud Help Desk Module Consultant (1412941)

Job Description

POSITION SUMMARY: The Oracle HCM Cloud: Human Resources Help Desk Implementor is responsible for the successful implementation and support of the Oracle HCM Cloud Help Desk module within the People Team function. This role is crucial in ensuring that the help desk operations align with BNY's strategic pillars of operational excellence and client focus, as well as the principles of integrity and collaboration. The Implementor will work closely with various stakeholders to configure, customize, and optimize the help desk system to meet organizational needs, ensuring a seamless user experience and efficient process management.

PRIMARY RESPONSIBILITIES:

• Lead the implementation of the Oracle HCM Cloud Help Desk module by collaborating with cross-functional teams to gather requirements and configure the system to meet business needs.
• Implement HR Help Desk module by configuring the key components such as Security, Service Requests, Delegation, Entitlement, Queues, Routing, Notification, Email, Action Plans, Knowledge Content, User Experience, Survey Integration Framework and Workflows.
• Customize and extend the Help Desk functionalities from basic to advance level capabilities using Visual Builder
• Provide expert guidance and support during the deployment phase, ensuring that all technical and functional aspects are addressed effectively.
• Develop and deliver training materials and sessions to end-users, ensuring they are equipped to utilize the system efficiently.
• Monitor and analyze system performance post-implementation, identifying areas for improvement and implementing necessary changes to enhance functionality.
• Collaborate with IT and People Team departments to troubleshoot and resolve any technical issues, ensuring minimal disruption to help desk operations.
• Stay updated with the latest Oracle HCM Cloud Help Desk features and updates, recommending and implementing enhancements to maintain system relevance and efficiency.

EDUCATION/QUALIFICATIONS:

• Oracle HCM Cloud certification is preferred.

EXPERIENCE:

Typically, 5-8 years of experience in implementing and supporting Oracle HCM Cloud solutions, with a focus on the Help Desk module.

SKILLS:

• Strong expertise in Oracle HCM Cloud Help Desk configuration and implementation.
• Expertise in Visual Build to extend the Help Desk functionalities
• Excellent problem-solving skills with the ability to troubleshoot complex technical issues.
• Effective communication and training skills to engage with diverse stakeholders and end-users

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com

What's in it for you?

· Excellent benefits plan: medical, dental, vision, life, FSA, & PTO

· Roll over vacation days

· Commuter benefits

· Excellent growth and advancement opportunities

· Certification reimbursement

· Rewards and recognition programs

· Innovative and collaborative company culture

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.