What are the responsibilities and job description for the Engineer - Cloud & Infra Management position at LTIMindtree?
Role Description
Eversource Deskside Support
Summary The Deskside Support Engineer performs advanced service repair andor installation of computer products including system hardware parts management software printers and PCs The position provides technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact Additionally this role trains other employees on the team
Essential Functions
Performs routine and advanced computer hardware and software installations maintenance tasks troubleshoots and repairs computer systems and peripheral equipment
Primarily provides Tier 3 level support will provide Tier 1 andor 2 level support as needed
Escalates problems and issues to a higher level of support as needed This includes service that exceeds response time repair time lack of parts or any other issue that could impact customer satisfaction
Processes timely and accurate information to ensure compliance with vendor warranty requirements
Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns
Adheres to client policies and procedures while maintaining the integrity of the customers data
Maintains and updates work order tickets in clients ITSM tool
Coordinates across multiple departmentsvendors to provide support
Represents LTIMindtree in a professional and businesslike manner and communicates effectively with customers and associates
Interacts with the customer when responding to technical questions or requests for information
Supports the Team Lead andor Supervisor with reporting and responsibility coverage
Trains other technicians
Maintains regular attendance
Other duties as assigned by management
Required Education Knowledge And Experience
Must have a high school diploma or equivalent College degree in a related field is preferred
Associates degree or at least 3 years of technical or related experience
Proficient in the troubleshooting and repair of various manufacturers laptops desktops printers and peripherals
Working knowledge and handson experience supporting handheld devices andor mobile devices
Knowledge of industry quality standards
Abilities And Skills
Strong verbal and written communication skills
Ability to explain product material to a variety of audiences at all levels of the business
Ability to work independently and as a member of a team
Effective interpersonal skills
Attention to detail excellent organizational skills and must possess solid customer service skills
Maintain a professional dress code and general appearance
Physical Mental Requirements and Work Environment
Must be able to lift and carry at least 75 lbs
Must be able to stand for long periods of time
Must be able to walk for long distances
Must be able to sit at a computer for long periods of time
Must be able to work in a fastpaced environment
Manual dexterity to use keyboard to input information
Equipment Used
Computer
Phone
Conditions of Employment
Must pass background check
Must pass preemployment drug test
Must maintain required certification levels
Must maintain valid drivers license
Must have reliable vehicle and maintain proper insurance while employed
Qualifications Skills Preferred
Attention to Detail Intermediate
Printer Setup Repair Intermediate
Customer Service Intermediate
Office 365 Intermediate
Problem Resolution Intermediate
Behaviors Preferred
Team Player Works well as a member of a group
Dedicated Devoted to a task or purpose with loyalty or integrity
Detail Oriented Capable of carrying out a given task with all the necessary details to get the task done well
Motivations Preferred
SelfStarter Inspired to perform without outside help
Education Preferred
High School or better
Licenses Certifications Preferred
CompTIA A
Skills
Mandatory Skills : Windows Server,EUC Desktop Engineering,Azure Virtual Desktop
Other Details
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits And Perks
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $ 60,000.00 to 65,000.00 per year
Eversource Deskside Support
Summary The Deskside Support Engineer performs advanced service repair andor installation of computer products including system hardware parts management software printers and PCs The position provides technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact Additionally this role trains other employees on the team
Essential Functions
Performs routine and advanced computer hardware and software installations maintenance tasks troubleshoots and repairs computer systems and peripheral equipment
Primarily provides Tier 3 level support will provide Tier 1 andor 2 level support as needed
Escalates problems and issues to a higher level of support as needed This includes service that exceeds response time repair time lack of parts or any other issue that could impact customer satisfaction
Processes timely and accurate information to ensure compliance with vendor warranty requirements
Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns
Adheres to client policies and procedures while maintaining the integrity of the customers data
Maintains and updates work order tickets in clients ITSM tool
Coordinates across multiple departmentsvendors to provide support
Represents LTIMindtree in a professional and businesslike manner and communicates effectively with customers and associates
Interacts with the customer when responding to technical questions or requests for information
Supports the Team Lead andor Supervisor with reporting and responsibility coverage
Trains other technicians
Maintains regular attendance
Other duties as assigned by management
Required Education Knowledge And Experience
Must have a high school diploma or equivalent College degree in a related field is preferred
Associates degree or at least 3 years of technical or related experience
Proficient in the troubleshooting and repair of various manufacturers laptops desktops printers and peripherals
Working knowledge and handson experience supporting handheld devices andor mobile devices
Knowledge of industry quality standards
Abilities And Skills
Strong verbal and written communication skills
Ability to explain product material to a variety of audiences at all levels of the business
Ability to work independently and as a member of a team
Effective interpersonal skills
Attention to detail excellent organizational skills and must possess solid customer service skills
Maintain a professional dress code and general appearance
Physical Mental Requirements and Work Environment
Must be able to lift and carry at least 75 lbs
Must be able to stand for long periods of time
Must be able to walk for long distances
Must be able to sit at a computer for long periods of time
Must be able to work in a fastpaced environment
Manual dexterity to use keyboard to input information
Equipment Used
Computer
Phone
Conditions of Employment
Must pass background check
Must pass preemployment drug test
Must maintain required certification levels
Must maintain valid drivers license
Must have reliable vehicle and maintain proper insurance while employed
Qualifications Skills Preferred
Attention to Detail Intermediate
Printer Setup Repair Intermediate
Customer Service Intermediate
Office 365 Intermediate
Problem Resolution Intermediate
Behaviors Preferred
Team Player Works well as a member of a group
Dedicated Devoted to a task or purpose with loyalty or integrity
Detail Oriented Capable of carrying out a given task with all the necessary details to get the task done well
Motivations Preferred
SelfStarter Inspired to perform without outside help
Education Preferred
High School or better
Licenses Certifications Preferred
CompTIA A
Skills
Mandatory Skills : Windows Server,EUC Desktop Engineering,Azure Virtual Desktop
Other Details
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits And Perks
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $ 60,000.00 to 65,000.00 per year
Salary : $60,000 - $65,000
