Banking Center Operations Coordinator

Role Overview: This position involves supervising and supporting tellers to deliver exceptional customer service, ensuring operational efficiency, compliance, and risk management in a retail banking environment.

Key Responsibilities

• Supervise transactional staff, monitor daily operations, and ensure adherence to policies and procedures.
• Oversee cash operations, process client transactions accurately, and support bank marketing and cross-selling efforts.
• Manage access controls, cash inventories, and conduct cash audits to mitigate risks.
• Lead operational performance, resolve audit and security issues, and ensure compliance with regulations and internal controls.
• Enhance client experience by providing prompt service, addressing client needs, and promoting bank products through referrals.
• Lead team management activities, including scheduling, coaching, performance evaluation, and staff development.
• Conduct meetings, communicate policies, and support training initiatives for continuous staff improvement.
• Perform other duties as assigned to support banking center goals.
  
  

Qualifications: High school diploma or GED required; bachelor's degree and 2-5 years of experience preferred. Strong knowledge of banking operations, excellent communication, leadership, and customer service skills are essential.

Skills & Equipment: Proficiency in Microsoft Office Suite and basic office equipment. No specific licenses or certifications are required.