Banking Center Operations Coordinator

Role: Onsite banking center supervisor overseeing daily operations, staff supervision, and customer service.

Responsibilities Include

• Supervising tellers to maximize customer service and support bank marketing efforts.
• Ensuring compliance with policies, procedures, and risk management standards.
• Managing operational efficiency, including cash operations, transaction processing, and security controls.
• Leading client experience initiatives by delivering excellent service and resolving issues promptly.
• Supporting sales through cross-selling, referrals, and product knowledge sharing.
• Maintaining inventory control of cash and sensitive assets, and overseeing audit and security policies.
• Leading team management by scheduling staff, coaching, and evaluating performance.
• Promoting staff development via training and communication meetings.
  
  

Qualifications: High school diploma or GED required; Bachelor's preferred with 2-5 years of experience or equivalent. Proficiency in Microsoft Office and banking equipment. No specific licenses required, but compliance with background and credit checks, and regulations such as S.A.F.E Mortgage Licensing Act, is necessary.