What are the responsibilities and job description for the Metal Manager- Miami, FL position at LOYALTY MGA LLC?
Key Responsibilities
Leadership & Team Oversight
- Reporting directly to the CCO
- Provide direct leadership and strategic direction for the Metal Claims department, overseeing at least four supervisors and their teams of adjusters.
- Establish clear performance expectations, conduct regular coaching sessions, and ensure professional development for supervisors and staff.
- Foster a culture of accountability, collaboration, and continuous improvement within the claim's organization.
Operational Management
- Manage the overall claims process for Property Damage (PD), collision, and complex cases, ensuring efficiency, accuracy, and compliance with company standards.
- Monitor workload distribution, claim turnaround times, and service quality; adjust resources and priorities to meet performance targets.
- Review and authorize large loss settlements and escalated cases, providing technical expertise and decision-making support.
Strategic Execution
- Analyze claim trends, operational data, and cost drivers to improve processes and reduce expenses.
- Lead department initiatives to enhance customer satisfaction, operational excellence, and fraud detection.
- Partner with internal departments (legal, underwriting, risk management) to support business objectives and mitigate risk exposure.
Compliance & Governance
- Ensure all claims handling activities comply with state regulations, company policies, and industry standards.
- Oversee the accurate and timely reporting of claims metrics and present actionable insights to senior leadership.
- Stay current on legislative, regulatory, and industry changes affecting claims management and communicate updates to the team.
Vendor & Stakeholder Management
- Build and maintain strong relationships with vendors, appraisers, legal counsel, and other external partners to optimize claims outcomes.
- Negotiate and manage high-impact settlements with claimants, attorneys, and third parties when necessary.
- Proven leadership experience managing multi-level teams and supervisors.
- Advanced knowledge of property damage and collision claims processes.
- Strong decision-making and negotiation skills, with the ability to resolve complex and high-value cases.
- Excellent analytical abilities and a process-improvement mindset.
- Exceptional communication and interpersonal skills, capable of influencing across departments.
Salary : $75,000 - $85,000