What are the responsibilities and job description for the Total Loss Claims Adjuster - Miami, FL position at LOYALTY MGA LLC?
Loyalty MGA is looking for a detail-oriented and customer-focused Total Loss Claims Adjuster to handle claims involving total loss vehicles. This position offers a hybrid work schedule upon successfully completing the company’s probation period. This role involves investigating, evaluating, and resolving total loss claims efficiently while providing excellent customer service.
Key Responsibilities:
- Investigate, evaluate, and resolve total loss claims in compliance with company policies and procedures.
- Determine the value of totaled vehicles using industry tools and guidelines.
- Communicate with policyholders, claimants, and third parties to gather necessary information and explain the claims process.
- Coordinate with appraisers, salvage vendors, and other relevant parties to ensure timely resolution of claims.
- Review and verify all claim documentation, including police reports, repair estimates, and titles.
- Negotiate settlements with claimants, ensuring fairness and adherence to policy terms.
- Maintain accurate records of claim activities and decisions in the claims management system.
- Ensure compliance with state regulations and company policies throughout the claims process.
- Identify potential fraud indicators and escalate suspicious claims as needed.
- Provide exceptional customer service by addressing questions and concerns promptly and professionally.
- Hold a valid all lines 6-20 license
- Negotiate settlements with claimants or their representatives, ensuring fair and equitable agreements.
- Adhere to ethical standards and guidelines while handling claims and interacting with stakeholders.
- High school diploma or equivalent; bachelor's degree in business, or related field preferred.
- Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues.
- Strong organizational and time management skills to handle multiple tasks efficiently.
- Professional, energetic, and ability to thrive in a fast-paced environment and adapt to changing priorities.
- Excellent verbal and written communication skills. Ability to articulate solutions clearly and concisely.
- Bilingual in English and Spanish is required
Salary : $45,000 - $65,000