Total Loss Claims Adjuster - Miami, FL

Loyalty MGA is looking for a detail-oriented and customer-focused Total Loss Claims Adjuster to handle claims involving total loss vehicles. This position offers a hybrid work schedule upon successfully completing the company’s probation period. This role involves investigating, evaluating, and resolving total loss claims efficiently while providing excellent customer service.

Key Responsibilities:

• Investigate, evaluate, and resolve total loss claims in compliance with company policies and procedures.
• Determine the value of totaled vehicles using industry tools and guidelines.
• Communicate with policyholders, claimants, and third parties to gather necessary information and explain the claims process.
• Coordinate with appraisers, salvage vendors, and other relevant parties to ensure timely resolution of claims.
• Review and verify all claim documentation, including police reports, repair estimates, and titles.
• Negotiate settlements with claimants, ensuring fairness and adherence to policy terms.
• Maintain accurate records of claim activities and decisions in the claims management system.
• Ensure compliance with state regulations and company policies throughout the claims process.
• Identify potential fraud indicators and escalate suspicious claims as needed.
• Provide exceptional customer service by addressing questions and concerns promptly and professionally.

• Hold a valid all lines 6-20 license 
• Negotiate settlements with claimants or their representatives, ensuring fair and equitable agreements.
• Adhere to ethical standards and guidelines while handling claims and interacting with stakeholders.
• High school diploma or equivalent; bachelor's degree in business, or related field preferred.
• Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues.
• Strong organizational and time management skills to handle multiple tasks efficiently.
• Professional, energetic, and ability to thrive in a fast-paced environment and adapt to changing priorities.
• Excellent verbal and written communication skills. Ability to articulate solutions clearly and concisely.
• Bilingual in English and Spanish is required

📍 ABOUT US

We are a fast-growing bilingual insurance organization supporting clients throughout Florida. Our claims team helps families and businesses navigate unexpected events with confidence by providing accurate assessments, timely communication, and solutions tailored to each situation.

We take pride in offering a claims experience that is supportive, efficient, and built around real customer needs. We are not your average insurance agency. We invest in our people, recognize performance, and provide clear opportunities for career growth.

If you are bilingual, detail oriented, and motivated to build a rewarding career in claims adjusting, you have found the right team.

🌟 WHY JOIN US

We know talented bilingual professionals have options. Here is what makes us different:

• ✓ Real base pay — Competitive salary based on your experience and license

• ✓ Medical Insurance — Comprehensive health coverage for you

• ✓ Dental & Vision — Full dental and vision plans included

• ✓ Supplemental Plans — Voluntary supplemental options available

• ✓ Basic Life Insurance — Company-paid life insurance policy

• ✓ 401(k) with Match — We invest in your retirement savings too

• ✓ Paid Time Off — 2.5 weeks of PTO to start, growing with tenure

• ✓ Sick Time — Dedicated sick time, separate from your PTO

• ✓ Performance Bonus — Structured plan tied directly to your results

• ✓ Employee Referral Program — Earn rewards for bringing great talent in

🤝 OUR CORE VALUES — “The harder we work, the luckier we are.”

• 🛡️ PROTECT — We ensure the safety of our communities with robust, comprehensive insurance options.

• 🤚 HELP — Our agents provide swift, personalized support to guide every client through their options.

• 📣 PROMOTE — We invest in our workforce with career paths and training for aspiring agents.

• 🤝 BUILD — Every client relationship is built on trust and transparency, tailored to individual needs.

• 📚 EDUCATE & GUIDE — We empower clients to make informed insurance decisions with clarity.

• 📱 PROVIDE — Affordable, innovative insurance solutions made accessible through tools like our app.

💪 READY TO MAKE YOUR MOVE?

We are building a team of motivated bilingual professionals who want their effort to show in their paycheck.

Apply today. Interviews scheduled promptly. Bring your license, your drive, and your ambition.

Salary : $45,000 - $65,000