Cabinets Sales Specialist

JOB SUMMARY

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist, this means: (1) Being friendly and professional, eager to understand the customer's specific needs in order to pair the best products and service offerings in support of their project, (2) Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering, and (3) Engaging in safe work practices including the proper operation of store equipment. The Sales Specialist serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale. This associate provides exceptional consultative services to customers and confirms their needs are met before leaving the store. The Sales Specialist is also responsible for executing orders and projects in their area of focus. Sales Specialists work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Pro, or Windows & Walls. Individuals applying for a role as a Sales Specialist may be considered for any one of these areas, depending on hiring needs and skillset. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores

KEY RESPONSIBILITIES

Key Responsibilities

Customer Service

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs

Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise

Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary

Demonstrates sincere appreciation to customers

Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs

Cross-functionally trains in other areas of the store to help deliver the best customer service

Listens to, identifies, anticipates, and responds to customer needs

Displays a keen understanding of local competitive offerings; recognizing and communicating the advantages of Lowe’s products and services to employees and customers

Works with customers to create design and details, researches ideas based on customers’ plans, recommends products/services, and provides customers with project estimates consistently gaining customers commitment to close the sale

Schedules installer visits to potential customers' homes for measurement and uses detail information to create or revise project cost estimate

Follows-up with customers to ensure all order and project requirements are satisfactorily met

Serves as point of contact on all designs and/or installs within department

Provides prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance

Trains associates in the department by conducting on-the-job training on the Sales floor (e.g., Order Management, Sales, Customer Service, Installs) and coaching around development needs

If in the Pro Department, focuses on external accounts and outside sales and services

In-stock

Monitors inventory levels to ensure they are adequate to support sales and asks for special orders and other merchandise to support local market needs

Follows up with vendors on placed orders, calls other stores to find desired merchandise, and orders replacement stock

Tickets, arranges, and displays merchandise and signage according to planograms and restocks or adjusts product displays and signage as merchandise sells or as space permits

Performs price reviews in accordance with pricing policies and ensures maintenance of pricing and pricing documentation

Ensures designated associates pull and stage freight/products to fill customer orders (e.g., Installations, Deliveries)

Monitors order status of products and special orders and communicates updates or issues with customers and Lowe’s associates (e.g., Receiving, Delivery, and Install staff) as needed

Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule

Clean and Safe Stores

Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)

Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection

Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store, selling centers and work stations

Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates

Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices

In addition to the above responsibilities, this individual is held accountable for other duties as assigned

QUALIFICATIONS

Education

Education Level

Education Details

Education Hardcode Text

Required/
Preferred

High school diploma or GED

General Studies

or equivalent years of experience in lieu of education requirement, if applicable

Required

Associate degree

Interior Design (for Cabinets Specialist role)

Preferred

Work Experience

Experience Details

Required/
Preferred

1 Year Sales experience with ability to identify and sell products based on customer needs (for Pro Specialist role)

Required

External experience in customer facing sales or 6 months Lowe’s retail experience (or 3 years of external experience in customer facing sales or 18 months Lowe’s retail experience if education requirement is not met)

Required

1 Year Experience providing customer service with an understanding for identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business (for Pro Specialist role)

Required

2 Years Experience identifying and selling products based upon customer needs or plans

Preferred

1 Year Experience entering and submitting customer sales orders, including Special Order Sales

Preferred

2 Years Experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business

Preferred

2 Years Experience following up on outstanding or incomplete customer orders, sales, or installs

Preferred

1 Year Experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans

Preferred

2 Years Experience in a sales environment with required sales goals or metrics

Preferred

1 Year Employment with Lowe's as a Sales Specialist

Preferred

2 Years Business-to-business sales experience (for Pro Specialist role)

Preferred

1 Year Experience selling appliances (for Appliances Specialist role)

Preferred

2 Years Experience designing customized products for customers through the use of 20/20 or Computer-Aided Design system (for Cabinets Specialist role)

Preferred

2 Years Experience in a trade directly related to flooring OR 2 years of experience selling flooring (for Flooring Specialist role)

Preferred

1 Year Experience in a trade directly related to Millwork (for Millwork Specialist role)

Preferred

1 Year Experience in a trade directly related to fashion bath or plumbing (for Plumbing Specialist role)

Preferred

1 Year Experience selling window treatments (for Windows/Walls Specialist role)

Preferred

2 Years Experience managing live goods inventory (for Live Nursery Specialist role)

Preferred

3 Years Live nursery or horticulture experience (for Live Nursery Specialist role)

Preferred

Licenses and Certifications

Licenses/Certifications

Licenses/Certification Details

Required/
Preferred

Ability to obtain sales related licensure

Required

registration as may be required by law

Required

Professional Certification related to position being considered (i.e., NKBA - National Kitchen & Bath Association) (for Cabinets Specialist role)

Preferred

Professional Certification related to Live Nursery or Horticulture (for Live Nursery Specialist role)

Preferred

Core Behaviors

Demonstrates values-based competencies in line with the core values that are the foundation of all activities performed by employees in order to achieve the Mission of the Company:

Focus on Customers

At Lowe’s, we put customers first by delivering SMART customer service. I build strong relationships with all customers, deliver solutions that meet their needs and think of new ways to add more value.

Deliver Results

I hold myself and others accountable for delivering results, even through tough circumstances and ongoing change.

Take Action

I take action quickly and push things forward with a sense of urgency and enthusiasm.

Show Courage

I step up to address difficult issues, make tough decisions and bring things up that need to be resolved without fear or hesitation.

Continue Learning

I continuously learn and grow – personally and professionally – to meet my individual and organizational goals. I ensure those around me do the same.

Additional Non-Technical Competencies

Collaborate - Building partnerships and working collaboratively with others to meet shared objectives.

PHYSICAL DEMANDS/WORKING CONDITIONS

Travel Requirements

Brief Description

Frequency

Domestic Day Trip

No

Domestic Overnight

No

Domestic Multiple Nights

No

International

No

Work Schedule

Brief Description

Required?

Mornings

Yes

Afternoons

Yes

Evenings

Yes

Overnights

No

Weekends

Yes

Overtime

Yes

On-Call Support

No

Physical Demands

Required?

Ability to hear, listen and to communicate verbally with others.

Yes

Ability to sit and stand for long periods of time.

Yes

Ability to use basic computer tools (e.g., keyboard, mouse, and monitor).

Yes

Physical ability associated with traveling in personal or company vehicle to store and other locations throughout geographic area of responsibility.

No

Move throughout all areas of a store or distribution facility with or without a reasonable accommodation.

Yes

Wear all necessary personal protective equipment to perform job functions.

Yes

Stand, sit, and/or walk continuously with or without reasonable accommodation and perform job functions for a full shift with meal break.

Yes

Bend, stoop, kneel, reach, twist, lift, push, pull, climb (ladders, stairs), balance, and/or crouch on a daily basis to accomplish work activities.

Yes

Operate heavy power equipment (e.g., forklift).

No

Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

No

Work with corrosive materials.

No

Work at heights of 20 feet.

No

Environmental Factor

Required?

May be subject to both inside and outside environmental conditions.

Yes

Possible exposure to hot, cold, wet, humid or windy weather conditions.

Yes

Exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions.

Yes

Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distraction.

Yes

Exposure to shaking objects and equipment.

Yes

Exposure to large, stacked product and fast-moving powered equipment.

No

Exposure to varying light levels while transitioning in and out of the building at various times of the work day.

No

Lifting Requirement

Brief Description

Lifting Requirement

Individuals in this job must be able to handle and move items weighing up to the following weight with or without reasonable accommodation.

Must be able to lift 25 pounds without assistance; may need to lift over 25 pounds with or without assistance. (Stores)

Disclaimer Statement

Guidelines Specific to Store and DC Associates

Lifting and moving merchandise methods will vary depending on role of associate, weight of merchandise, and/or volume of product; associates must follow store lifting guidelines.

A single lift by one associate should not exceed 75 pounds (for Store associates) or 70 pounds (for DC associates) with or without an accommodation.

Team lifts should be utilized minimally starting at 75 pounds (for Store associates) or 70 pounds (for DC associates), or when an individual feels a lift is beyond their personal limitations.

Powered equipment should be used when needed depending on load and volume. (Associate must have proper training to utilize powered equipment or ask a trained coworker for assistance).

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Pay: $18.00 - $24.00 per hour

Expected hours: 39.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $18 - $24