Customer Service Associate - Paint, Inside Garden, Appliances

Company Overview

Lowe’s is a Fortune® 100 home improvement company serving millions of customers weekly across various locations. With a broad product range and a commitment to community support, Lowe’s operates over 1,700 stores and employs a dedicated team of associates focused on delivering exceptional service and quality products.

Job Summary

We are seeking a Customer Service Associate specializing in Paint, Inside Garden, or Appliances to join our dynamic team. This role involves providing expert assistance to customers, offering product knowledge, and facilitating sales within these departments. The ideal candidate will be proactive in customer engagement, skilled in sales techniques, and capable of supporting store operations to enhance the shopping experience.

Responsibilities

• Assist customers in selecting paint, gardening supplies, and appliances by understanding their needs and providing tailored recommendations.
• Demonstrate product features through demos and detailed explanations to facilitate informed purchasing decisions.
• Engage in inside sales activities, upselling complementary products such as lighting or remodeling fixtures to maximize sales opportunities.
• Maintain organized stock displays, ensure merchandise is well-stocked, and adhere to merchandising standards.
• Process transactions accurately using POS systems, handle cash and credit card payments securely, and manage customer receipts.
• Build strong customer relationships through effective communication, follow-up, and personalized service.
• Support store maintenance tasks including stocking shelves, organizing displays, and ensuring the cleanliness of work areas.

Qualifications

• Proven experience in retail sales or customer service within home improvement or related industries.
• Knowledge of painting supplies, gardening products, appliances, and remodeling processes is preferred.
• Strong communication skills with the ability to engage diverse customer groups fluently in English; multilingual abilities are a plus.
• Technical proficiency with Microsoft Office applications, CRM systems, CAD or SketchUp for layout design is advantageous.
• Demonstrated organizational skills with attention to detail in merchandising and inventory management.
• Ability to negotiate effectively, close sales confidently, and upsell products to meet sales targets.
• Basic math skills for handling transactions accurately and performing retail math calculations.
• Experience with lighting design or interior design concepts is beneficial for customer consultations.
• Flexibility to adapt to changing priorities and work collaboratively within a team environment.

Join our team as a Customer Service Associate to deliver outstanding service while developing your skills in sales, product knowledge, and customer relationship building. We value energetic professionals committed to creating positive shopping experiences for our customers.

Pay: $19.50 - $20.50 per hour

Work Location: In person

Benefits:

Salary : $20 - $21