Guest Services Explorer (Full-time)

Title: Guest Service Explorer (Full-time)  

Compensation: $13.50

Do you love engaging with people, sharing knowledge, and making every guest feel welcome? Join our team as a Guest Service Explorer and help bring the magic of the Aquarium to life!

About the Role

As an Explorer, you’ll be the first point of contact for our guests, ensuring they have a seamless and memorable visit. Whether you’re assisting with ticket sales, welcoming field trip groups, guiding guests to their next adventure, or rotating through exciting attractions like Tuki’s Island Play Center and EECO Voyager, your role is essential in creating an amazing experience.

About Us

At Loveland Living Planet Aquarium, we bring Earth’s ecosystems to life. Since opening our Draper facility in 2014, we have welcomed over 10 million visitors and provided educational experiences to more than 650,000 students. With a major expansion underway, we’re on track to become the largest aquarium in the Mountain West and one of the top five in the country

What Makes You a Great Fit?

• You have excellent communication skills and enjoy engaging with people in a fast-paced environment.
• You’re passionate about delivering top-notch customer service and love learning about exhibits, events, and all things Aquarium!
• You’re a quick learner who’s eager to participate in ongoing training to enhance your skills.
• You’re flexible and dependable, ready to work a varied schedule—including weekends, holidays, and evenings (we’re closed on Thanksgiving & Christmas!).

No Experience? No Problem!

We welcome applicants from all backgrounds—no previous experience required! If you’ve worked in customer service before, that’s a big plus, but we’ll provide all the training you need to succeed. If you have a positive attitude and a willingness to learn, we’d love to hear from you!

What You’ll Be Doing:

• Welcoming and assisting guests with tickets, memberships, and event check-ins.
• Providing information on exhibits, pricing, directions, and upcoming events.
• Processing transactions using the ticketing system and managing event availability. Handling cash payments.
• Upselling exciting experiences like animal encounters and adoptions.
• Ensuring the Aquarium stays clean, safe, and inviting for all visitors by: Performing routine cleanliness checks in public areas, including restrooms, theaters, parking lots, galleries, and play centers. Monitoring appropriate use of the play centers.
• Supporting crowd control during peak times and private events.

Physical & Environmental Considerations:

• You’ll be on the move and interacting with guests throughout your shift.
• Be ready to assist with maintaining clean public spaces including restrooms and accidents on the floor.
• Includes working in a wide range of temperature, noise, and light conditions, including indoor and outdoor settings

Benefits and Perks:

• Health benefits including vision, dental, medical, HSA, FSA, pet insurance, paid maternity/paternity leave, EAP
• Generous PTO and holiday package with 12 paid holidays and PTO accrual starting at 80hrs a year and reaching 176hrs by year 5.
• 401K eligibility and full vesting within 90 days of employment with an employer match of up to 4%.
• Free individual Aquarium membership as well as memberships to gift to family and friends.
• Catered staff lunches twice a month

Please Note:
We’re excited about your interest in joining our team! Aquarium Educator roles are posted on a recurring basis as we frequently hire for these positions throughout the year. While we do our best to review and screen applications as quickly as possible, there may be some delays due to the high volume of applicants and the timing of our hiring needs.

We want you to know that your application is important to us, and we appreciate your patience throughout the process. If you’re not selected this round or if you don’t hear back right away, we encourage you to reapply when the position is posted the following quarter.

Thank you again for your interest in being part of our team and for your enthusiasm for what we do!

Equal Opportunity Employer

 The Living Planet Aquarium is proud to be an equal opportunity employer committed to creating an inclusive environment for all. We do not discriminate on the basis of age, race, color, ethnicity, national origin, ancestry, creed, religion, gender, gender identity or expression, sexual orientation, citizenship, physical or mental disability, medical condition, genetic information, marital status, veteran status, or military status.   The Living Planet Aquarium is committed to ensuring individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process.  Should you require accommodations, please contact accommodation@livingplanetaquarium.org.

Salary : $14