Description

General duties:  This position’s duties include consulting with patients for financial arrangements. Collecting and processing patient payments daily. Provide backup for Patient Registration as needed. Clerical duties and other duties are assigned by the Business Office Manger according to policies and procedures and the mission of Louisiana Women’s Healthcare. 

Requirements

Knowledge:

1. Knowledge of insurance industry, and LWHA financial policies

2. Knowledge of HIPPA compliance

3. Knowledge of medical terminology

4. Knowledge of financal terminology

Skills:

1. Skilled in data entry

2. Communication – Speak with confidence and proper English and grammar.

3. Customer service – Provide a positive experience for the patient.

4. Personable – have a pleasant personality and professional appearance.

Abilities:

1. Ability to read, understand and follow oral and written policies and regulations. 

2. Ability to examine documents for accuracy and completeness.

3. Ability to communicate clearly and concisely.

4. Ability to establish and maintain effective working relationships. 

5. Ability to reconcile daily payments received with computer generate report.

Environmental/Working conditions: 

· Normal office environment.  

· Must be able to do prolonged sitting.

· Must be able to work independent and as a team player.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Education and Background:

High school graduate. Previous experience private physician setting, preferably OB/GYN office or Family Practice. Computer literacy required. 

Temperament:

Prefers detail-oriented work. Ability to prioritize tasks. Willingness and ability to work in any areas of assigned responsibility.

Physical Requirements:

Manual dexterity for data entry on the computer. Ability to speak in a clearly understandable manner. Visual ability to review computer reports. Requires sitting and standing associated with normal office environment. All duties to be performed with or without accommodation.

Office Citizenship Expectatations:

• Maintains appropriate, professional conduct and appearance at all times; follow office dress code consistently.
• Completes work in an established time frame; seeks appropriate tasks when primary tasks are completed, or pace is slow.
• Demonstrates willingness to perform other duties to assist the team effort for the benefit of the patients, physicians and fellow employees.
• Demonstrates adaptability to expanded roles of the organization and changing environment.
• Consistently arrives at work on time and completes all tasks.
• When not in the office, arranges for coverage, or requests assistance to ensure assigned work is completed.
• Maintains work area in a professional, neat manner.

JOB STATUS:

This is a full time, non-exempt position