What are the responsibilities and job description for the Housekeeping Coordinator position at Lotte Hotels Americas?
Core Job Responsibilities
- organizing, filing, and supervising the maintenance of housekeeping department records, payroll, scheduling, and supporting the Housekeeping Management Team.
- Assist in processing AM and PM room status reports
- Help supply uniforms, control expenses, and maintain inventory
- Assist guests in placing their guest room supply requests
- Provide communication between staff and management for an effective operation
- Provide friendly, courteous service in accordance with standard procedures
- Communicate with other departments throughout the hotel as necessary
- Monitor Hotsos and emails throughout the day
- Print and go over traces emails and report from Opera to assign to the runner
- Ensure all open calls in Hotsos have been dispatched and get completed within 20 minutes
- Complete follow up calls with guests
- Dispatch all queue, group rooms and VIP rooms to all supervisors
- Maintain housekeeping office cleanliness
- Ensure chemical bottles/amenity baskets are filled according to the department needs
- Ensure all collateral and amenities are available for the PM shift
Qualifications:
Qualifications
- A secondary school diploma is preferred
- At least 2 years previous high volume administrative experience
- At least 2 years customer service experience
- Ability to prioritize
- Must have excellent verbal and written communication skills
- Must be detail oriented
- Must be proficient in Microsoft Office
- Must be proactive, flexible, able to meet deadlines, and to work under pressure
- Previous housekeeping experience at a luxury hotel is a plus
Hourly rate $32.99
Salary : $33