What are the responsibilities and job description for the Director of Catering position at Lotte Hotels Americas?
The primary role and responsibility of this position is to concentrate his/her effort in selling and servicing events that take place withing the function and meeting spaces throughout the hotel
- Key markets will include both Social Catering and Corporate Catering Sales
- Focus on Social Market including Weddings, Galas, Holiday Parties and building base of annual events generating key wins/special events for the hotel to positively impact our Catering and Banquet revenues always with an eye towards profitability
- Lead the hotel's catering sales efforts through strategy, innovation, collaboration, networking and driving standards
- Assist with the budgeting and forecasting process both annually and monthly
- Strong knowledge and passion for food & beverage are required
- Conduct sales visits and maintain good working relationship with clients including meeting planners, corporate events team and third-party planners
- Handle inquiries prepare proposals and contracts in a timely fashion
- To concentrate his/her effort in selling food, beverage, meeting room rental and ancillary services
- Prepare Banquet Event Orders and Floor Plans with accuracy attention to detail and timeliness
- Ensure that billing is correct and that payment is collected for all events
- Always looking out for the best interest of the hotel, guests, staff and ownership
- Conduct sales visits and site inspections
- Develop new markets and sources of business through proactive efforts
- Conduct proactive selling activities and to stay on top of industry trend
- Participate in daily business review meeting and other hotel meetings as appropriate
- Come up with new ideas on products and marketing of product such as meeting packages and promotional offers
- Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position
- Assimilate into Lotte New York Palace culture through understanding, supporting and participating in all elements of pride and care. Demonstrate working knowledge of the service standards
- Work closely with Transient Sales team, Group Sales Team and Meetings & Events Team to generate referral business
- Maintain close communication with members of the sales and wider hotel team as necessary
- Follow up with clients and coordinate with internal operations departments until contract is signed
- Provide regular updates on competitors' offers and market intelligence and shares the information with sales team
Salary Range: $145,000-$155,000 Annually
Qualifications:
-
- Four year college degree is required
- 5 years experience in luxury hotel sales department or equivalent
- Prior management experience
- Thorough knowledge of sales operations, product knowledge and competition
- Utilize traditional software programs such as MS Word, Excel, Publisher, Power Point and/ or Outlook Express and Salesforce/Delphi FDC
- Well organized and a good planner
- Professional appearance
- Ability to communicate in English, both orally and in writing, with guests and employees
- Interpersonal skills to provide overall guest satisfaction
- Successful achievement in past sales goals is a definite advantage
- Self motivated, detail oriented, and being proactive is required
- Ability to create, adjust and work with budgets
- A passion for food, beverage, and special events
- Contribute to the continual growth and development of managers and employees
Salary : $145,000 - $155,000