What are the responsibilities and job description for the Member Services Game Day Position position at Los Angeles Chargers?
The Los Angeles Chargers are seeking qualified Game Day Staff members to provide exemplary customer service and support to Season Ticket Members and the general public. Game Day staff will report to the Sr. Manager, Membership Services. All home games will take place at SoFi Stadium in Inglewood, CA.
Responsibilities:
- Act as a Guest Services liaison at all Los Angeles Chargers home games.
- Serve as the eyes and ears for the Member Services team and provide information on SoFi Stadium.
- Greet guests and communicate entrance policies along with mobile ticketing assistance.
- Assist with escorting of guests and working Premium Areas when needed. (SoFi/Pechanga/Chairman’s Club, etc.).
- Maintain working knowledge of company and venue operations and ticket office policies.
- Communicate with guests in a friendly and professional manner.
- Assist with various duties during home games to make for an enjoyable experience for all guests.
- Must be willing and able to work weekends, evenings and game days as required.
- Other duties as assigned by management.
- Act as a Guest Services liaison at all Los Angeles Chargers home games.
- Serve as the eyes and ears for the Member Services team and provide information on SoFi Stadium.
- Greet guests and communicate entrance policies along with mobile ticketing assistance.
- Assist with escorting of guests and working Premium Areas when needed. (SoFi/Pechanga/Chairman’s Club, etc.).
- Maintain working knowledge of company and venue operations and ticket office policies.
- Communicate with guests in a friendly and professional manner.
- Assist with various duties during home games to make for an enjoyable experience for all guests.
- Must be willing and able to work weekends, evenings and game days as required.
- Other duties as assigned by management.
Skills and Attributes:
- Minimum of 2 years' customer service experience.
- Excellent verbal communication and written skills.
- Positive attitude and strong work ethic and ability to work well within a team environment.
- Able to stand for the entire work shift and work in differing weather conditions.
- Archtics and Ticketmaster experience are a plus but not required.
- Minimum of 2 years' customer service experience.
- Excellent verbal communication and written skills.
- Positive attitude and strong work ethic and ability to work well within a team environment.
- Able to stand for the entire work shift and work in differing weather conditions.
- Archtics and Ticketmaster experience are a plus but not required.
Home Game Schedule:
Thursday, Aug. 20 vs. 49ERS* 7:00 PM SoFi Stadium
Thursday, Aug. 27 vs. RAMS* 7:00 PM SoFi Stadium
Sunday, Sep. 13 vs. CARDINALS 1:25 PM SoFi Stadium
Sunday, Sep. 20 vs. RAIDERS 1:05 PM SoFi Stadium
Sunday, Oct. 11 vs. BRONCOS 1:05 PM SoFi Stadium
Sunday, Nov. 8 vs. TEXANS 1:05 PM SoFi Stadium
Sunday, Nov. 22 vs. JETS 1:05 PM SoFi Stadium
Sunday, Nov. 29 vs. PATRIOTS 5:20 PM SoFi Stadium
Thursday, Dec. 17 vs. 49ERS 5:15 PM SoFi Stadium
TBD vs. CHIEFS TBD SoFi Stadium
*Preseason game
*You must be able to work a minimum of 9 of the 10 home games*
Thursday, Aug. 20 vs. 49ERS* 7:00 PM SoFi Stadium
Thursday, Aug. 27 vs. RAMS* 7:00 PM SoFi Stadium
Sunday, Sep. 13 vs. CARDINALS 1:25 PM SoFi Stadium
Sunday, Sep. 20 vs. RAIDERS 1:05 PM SoFi Stadium
Sunday, Oct. 11 vs. BRONCOS 1:05 PM SoFi Stadium
Sunday, Nov. 8 vs. TEXANS 1:05 PM SoFi Stadium
Sunday, Nov. 22 vs. JETS 1:05 PM SoFi Stadium
Sunday, Nov. 29 vs. PATRIOTS 5:20 PM SoFi Stadium
Thursday, Dec. 17 vs. 49ERS 5:15 PM SoFi Stadium
TBD vs. CHIEFS TBD SoFi Stadium
*Preseason game
*You must be able to work a minimum of 9 of the 10 home games*
Other Required Events:
2026 Training Camp and Game Day Staff Training, Date and Time TBD.
2026 Training Camp and Game Day Staff Training, Date and Time TBD.
The Los Angeles Chargers are committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to ancestry, race, color, religion, sex, gender, gender identity, gender expression, national origin, age, disability, medical condition, marital status, military or veteran status, genetic information, sexual orientation, or other status protected by applicable federal, state, or local law. We believe diversity and inclusion among our employees is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.