What are the responsibilities and job description for the SAP Delivery Manager / Program Manager position at Lorven Technologies Inc.?
Company Description
Lorven Technologies, Inc. is a leading provider of professional technology consulting services in the United States. We specialize in delivering high-quality, cost-effective strategic solutions supported by superior staffing and training services. Our expertise spans analysis, design, development, and maintenance of information systems, with a focus on fostering long-term client relationships through quality service and measurable results. With a commitment to customer satisfaction, multi-technology expertise, and robust project management skills, we ensure innovative and efficient delivery for our clients' success.
Job Title : SAP Service Delivery Manager
Location : Northville, MI or Skokie, IL
Duration : Fulltime
Job Description:
- Bachelor's degree or Maters Degree in Computer science, or a related field, with minimum 12 Years of relevant experience.
- Must have atleast 15 years of SAP experience which must at least 7 years as SAP Service Delivery Manager and / or SAP Program Manager
- Must have strong hands-on experience in SAP FICO or SAP Logistics (MM/LE/WM) and good overall understanding of cross module integration and SAP Technical aspects (ABAP, UI5/Fiori, Basis and Integration)
- Must have led two large managed services program with strong fundamentals on ITIL best practices for Incident Management, Service Request Management, Problem management, Manor Incident Management, RCA processes, Change & Release Management.
- Must have implemented automation or simplification tents using AI in managed services or SAP projects
- Must have led atleast two large end to end SAP implementation projects using Activate Methodology
- Must lead innovation, automation and AI infusion to simplify and automate the processes using latest SAP technologies - Gen AI & Joule. Be aware of AI offering.
- Understand customer landscape, pain points, opportunities for consolidation, standardization and upgrades in SAP environment.
- AI Infusion: Drive delivery excellence through WeGA and Wings framework adoption, with a strong focus on AI infusion to improve productivity and deliver greater customer value.
- Help in infusion of NGAs and promote associates to n 1 level continually and to projects and manage key talent.
- Strong analytical and problem-solving skills, with a proven track record of identifying and resolving complex billing issues.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.