What are the responsibilities and job description for the SAP Service Delivery Manager position at Lorven Technologies, Inc.?
Our client is looking SAP Service Delivery Manager for Fulltime project in Northville, MI or Skokie, IL below is the detailed requirements.
Job Title : SAP Service Delivery Manager
Location : Northville, MI or Skokie, IL
Duration : Fulltime
Job Description:
- Bachelor's degree or Maters Degree in Computer science, or a related field, with minimum 12 Years of relevant experience.
- Must have atleast 15 years of SAP experience which must at least 7 years as SAP Service Delivery Manager and / or SAP Program Manager
- Must have strong hands-on experience in SAP FICO or SAP Logistics (MM/LE/WM) and good overall understanding of cross module integration and SAP Technical aspects (ABAP, UI5/Fiori, Basis and Integration)
- Must have led two large managed services program with strong fundamentals on ITIL best practices for Incident Management, Service Request Management, Problem management, Manor Incident Management, RCA processes, Change & Release Management.
- Must have implemented automation or simplification tents using AI in managed services or SAP projects
- Must have led atleast two large end to end SAP implementation projects using Activate Methodology
- Must lead innovation, automation and AI infusion to simplify and automate the processes using latest SAP technologies - Gen AI & Joule. Be aware of AI offering.
- Understand customer landscape, pain points, opportunities for consolidation, standardization and upgrades in SAP environment.
- AI Infusion: Drive delivery excellence through WeGA and Wings framework adoption, with a strong focus on AI infusion to improve productivity and deliver greater customer value.
- Help in infusion of NGAs and promote associates to n 1 level continually and to projects and manage key talent.
- Strong analytical and problem-solving skills, with a proven track record of identifying and resolving complex billing issues.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.