What are the responsibilities and job description for the Customer Service Representative position at Looking Up Garage Doors?
Job Overview:
Our customer service team is essential to keeping the company operating and ensuring homeowners have a great experience with us. Customer Service Specialists act as a liaison, provide product/services information, answer questions, schedule service appointments, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
It's a big job, and we value feedback from our customer service team to make sure the company is operating efficiently and that homeowners are happy with our work.
Here are a few benefits of choosing to work for Looking Up Garage Doors:
· Paid training
· Bonuses based on performance
· Tech tools to help you do your job efficiently
· Health insurance
· Paid Time Off
To be successful in this role, you will need to be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing our Garage Door company.
Responsibilities: (This list may not include all the duties assigned)
· Go the extra mile to help homeowners and potential customers
· Manage large amounts of incoming phone calls and outbound return calls
· Use software, like our ServiceTitan CRM, to record interactions with homeowners
· Build sustainable relationships and trust with customer accounts through open and interactive communication.
· Follow communication procedures, guidelines, and policies.
Basic Position Requirements:
· Proven sales and customer support experience
· Strong phone, active listening and overall communication skills
· Familiarity with CRM systems and practices
· Customer orientation and ability to adapt/respond to different types of characters.
· Ability to multi-task, prioritize, and manage time effectively.
· High school diploma or equivalent
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $18 - $22