Muscle Shoals - Asset Recovery Coordinator - Full Time

Asset Recovery Coordinator (Team Lead)

This position plays a direct role in maximizing redemptions, supporting collectors, and ensuring recovery operations run efficiently from start to finish.

What You’ll Do...
-Own and drive the redemption process from start to finish
-Track, follow up, and push accounts toward resolution
-Ensure no redemption opportunities are missed
-Manage RDN assignments and coordinate repossessions as needed
-Maintain accurate and audit-ready repo and redemption logs
-Coordinate transportation of recovered assets when necessary
-Act as the operational link between collectors and repo vendors
-Work across multiple Excel spreadsheets and systems with precision
-Step in for collectors when needed:
-Handle inbound calls
-Take payments
-Manage day-to-day account activity
-Use a strong investigative approach to:
-Help locate hard-to-find vehicles
-Identify new recovery or redemption opportunities
-Coach collectors on difficult or stalled accounts
-Inventory incoming vehicles on the lot, including:
-Verifying vehicle condition and documentation
-Logging units accurately into tracking systems
-Spending time outdoors as vehicles arrive and are processed

What We’re Looking For...
-Proven experience in collections is strongly preferred
-Strong Excel skills (multi-sheet tracking and organization is required)
-Highly detail-oriented with the ability to manage multiple moving parts
-Strong sense of urgency and follow-through
-Critical thinker with an investigative mindset
-Comfortable taking ownership and making decisions
-Ability to support and guide team members when needed
-Willingness to work both in-office and outdoors as needed
-Experience with repossessions, redemptions, or RDN is a plus

Work Environment:

This position is based in a professional office environment within a dealership or finance company setting. It may involve sitting for extended periods and frequent interaction with customers and vendors over the phone.