What are the responsibilities and job description for the Birmingham Metro - Customer Concierge - Full Time position at Long-Lewis Automotive Group?
Job Details
Description
Long-Lewis of Hoover & Bessemer is seeking a friendly, organized, and tech-savvy Customer Concierge to join our team. This position focuses on providing outstanding support to our customers both online and by phone, while also handling cashiering and administrative responsibilities that keep our sales and service operations running smoothly.
As one of the first points of contact for our customers—whether they’re calling in, reaching out online, or completing a transaction in person—you’ll play a key role in creating a seamless and welcoming experience. The ideal candidate will be adaptable, detail-oriented, and ready to assist across multiple departments in a fast-paced automotive dealership environment.
Key Responsibilities
Description
Long-Lewis of Hoover & Bessemer is seeking a friendly, organized, and tech-savvy Customer Concierge to join our team. This position focuses on providing outstanding support to our customers both online and by phone, while also handling cashiering and administrative responsibilities that keep our sales and service operations running smoothly.
As one of the first points of contact for our customers—whether they’re calling in, reaching out online, or completing a transaction in person—you’ll play a key role in creating a seamless and welcoming experience. The ideal candidate will be adaptable, detail-oriented, and ready to assist across multiple departments in a fast-paced automotive dealership environment.
Key Responsibilities
- Professionally greet and assist customers via phone, text, email, and other electronic communications.
- Promptly answer incoming calls, gather necessary information, and connect customers with the appropriate team member or department.
- Manage online and phone-based customer inquiries related to sales, service, and general dealership information.
- Support sales and service teams by scheduling appointments, confirming bookings, and performing timely follow-ups.
- Accurately process customer payments, handle cashiering duties, and reconcile transactions as required.
- Log, track, and report missed calls, messages, and customer interactions to ensure consistent follow-up.
- Maintain accurate and organized electronic records and reports.
- Assist with various administrative and communication tasks to support overall dealership operations.
- Maintain a professional, customer-focused presence both over the phone and in person.
- High school diploma or GED required.
- Previous experience in customer service, cashiering, phone support, call center, or administrative roles preferred.
- Excellent phone and written communication skills.
- Friendly, professional demeanor with strong interpersonal skills.
- Proficient with computers and common business software (Microsoft Office, CRM systems, etc.).
- Ability to multitask, stay organized, and thrive in a busy, team-oriented environment.
- Prior experience in an automotive dealership or similar setting is a plus.
- Competitive pay based on experience.
- Full benefits package, including medical, dental, and vision insurance.
- Paid time off and holiday pay.
- 401(k) with company match.
- Ongoing training and professional development.
- Supportive, team-oriented environment with opportunities for growth and advancement.