What are the responsibilities and job description for the Prattville - Quick Lane Advisor - Full Time position at Long-Lewis Auto Group?
Long-Lewis of Prattville is looking for a Quick Lane Advisor to become the vital link between our valued customers and our skilled service technicians.
As a Quick Lane Advisor, you’ll play a key role in ensuring a seamless service experience—from intake to delivery. If you thrive in a fast-paced environment and take pride in providing honest, helpful guidance to customers, we’d love to meet you.
Key Responsibilities:
Greet customers promptly and professionally, assessing service needs
Clearly communicate repair recommendations between technicians and customers
Prepare accurate repair orders and review service details, costs, and timelines
Keep customers updated on service status and changes throughout the process
Promote and explain recommended maintenance and repairs to ensure vehicle safety and performance
Coordinate with technicians to ensure efficient, on-time service delivery
Maintain detailed records, follow-up systems, and service documentation
Address and resolve customer concerns with professionalism and care
Qualifications:
High school diploma or GED required
Post-secondary training in automotive or related field preferred
1 year of experience in a dealership or high-volume service environment
Valid, unrestricted driver’s license and clean driving record
Solid understanding of automotive maintenance and repair procedures
Strong communication, interpersonal, and organizational skills
Ability to multitask and perform under pressure in a team-driven environment
Professional appearance and a positive, customer-first attitude
Experience
Required- 1 - 2 years: Service Advising Experience
Licenses & Certifications
Required- DRIVER'S LICENSE
Behaviors
Preferred- Thought Provoking: Capable of making others think deeply on a subject
- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Leader: Inspires teammates to follow them
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Financial: Inspired to perform well by monetary reimbursement
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.